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The latest News and Information on IT Service Management, Service Desk and related technologies.

Understanding Ring Deployment for Effective Updates

Ring deployment is a strategy for rolling out updates while balancing the urgency of addressing vulnerabilities and maintaining operational stability. The Preferred Server feature helps manage updates in specific network segments. Peer-to-peer technology aids large-scale environments, but network bottlenecks need attention. Integrating sentiment surveys gathers feedback on update impacts, and proactive feedback mechanisms are essential for assessing update effectiveness.

What Does Proactive Cybersecurity Really Mean? Measures to Protect Your Organization

Ivanti’s 2025 State of Cybersecurity Report found something utterly unsurprising: that organizations report a significant preparedness gap (that is, the gap between the perceived threat level and their degree of preparedness) across every threat vector and vulnerability we asked about. While security teams rightfully devote resources to building resilience so they can swiftly respond to and recover from attacks, closing those preparedness gaps requires proactive cybersecurity measures.

Organize It All: Sync Alloy Navigator With Outlook and Other Calendars

Struggling to manage work tasks, meetings, and personal events across multiple calendars and apps? Sync Alloy Navigator with your corporate Outlook and add your personal Google or Apple calendars to organize both work and life. With Alloy Navigator, you can easily track tickets, IT assets, meetings, appointments—all in one place. Stay organized Avoid conflicts and double-bookings Plan better Keep your schedule under control.

Mastering Risk-Based Vulnerability Management with Ivanti Neurons

Mastering Risk-Based Vulnerability Management with Ivanti Neurons Ivanti Neurons enhances risk-based vulnerability management by focusing on aggregation prioritization. It collects data from various sources, integrates with over 70 IT service management systems, and emphasizes the importance of contextual risk assessment. A prioritization dashboard helps security teams address critical findings, while automation through playbooks streamlines the remediation process. The content also covers scoring metrics and a knowledge base for trending vulnerabilities.

Why Your ITSM Automation Isn't Smart Enough & How Agentic AI Can Fix IT

You can infer from Jensen’s keynote speech that moving forward, AI will need to be evaluated by operational outcomes, rather than by speed or accuracy KPIs, such as resolution rates or proactive service restorations in ITSM. ITSM was designed to make complexity manageable by modifying user interfaces, workflows, and playbooks for automation across sprawling operational environments. Automation has improved speed, but never changed the fundamental model: humans being the decision engines.

InvGate Named a 2025 Customers' Choice For ITSM Platforms

InvGate Service Management was recognized as a 2025 Gartner Peer Insights Customers’ Choice for IT Service Management platforms. This recognition is based entirely on feedback from customers who use our product in real-world IT environments, and it endorses our approach to building solutions thinking about customer experience first.

Release Management: Process Steps, Tools & Best Practices for ITSM

Software delivery can derail quickly without structure. Version mismatches, failed rollbacks, broken features, these are often symptoms of a weak or unclear release management process. Release management brings order to the chaos by defining how features, bug fixes, and system updates move from development to production. It sets expectations, aligns timelines, and reduces deployment risk.