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The latest News and Information on IT Service Management, Service Desk and related technologies.

What is a CMDB (Configuration Management Database)? Why Does It Matter?

Aug 15, 2025 By PRAVEEN SINHA In Infraon

CMDB (Configuration Management Database) represents a structured repository used to track configuration items, or CIs, across an organization’s IT environment. Each CI might include software packages, physical servers, network components, virtual machines, or even user access credentials. Together, these components and their relationships define how IT services are delivered and maintained. In this blog, you’ll discover how a CMBD works, its benefits, challenges, integration models, and more.

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My Calendar Productivity Tips: Smarter Scheduling in Alloy Navigator

Aug 14, 2025 By Alloy Software In Alloy Software

This article shares practical tips for using My Calendar in Alloy Navigator to organize tasks, sync with Outlook, and manage work and personal schedules in one place.

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Incident Management Takes a Giant Leap with Next-Gen ServiceNow Integration

Aug 14, 2025 By Jon Skog In xMatters

In the fast-paced world of digital operations, the gap between detecting an issue and resolving it can mean the difference between a blip in service and a full-scale customer impact. That’s why organizations worldwide rely on ServiceNow for IT service management and xMatters for intelligent incident response automation.

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What is Data Logging? A Complete Guide to Process and Practical Uses

Aug 14, 2025 By Deepak Gupta In Infraon

Log management encompasses the practice of gathering, organizing, archiving, and maintaining access to logs. As devices and services multiply, so does the data they emit. It demands structured systems that can ingest logs in various formats, sort them for clarity, and retain them based on policies set by security, audit, or technical teams. In this blog, you’ll better understand data logging, its use cases, challenges, as well as trends.

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Windows 11, Ivanti Neurons & iOS: Latest Device Management Updates Explained

Aug 11, 2025 By Ivanti In Ivanti

Explore the latest updates in Windows, Ivanti Neurons, and mobile management. The Windows roadmap emphasizes the need for a server number URL for Windows 11. Ivanti Neurons improves device management by alerting admins about BitLocker key status. iOS updates enhance data plan preservation and network security, while ethernet authentication for iPads boosts management.

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Entra ID Integration in 55 Seconds

Aug 11, 2025 By Ivanti In Ivanti

Ivanti Neurons' integration with Microsoft Entra ID allows you to enroll any device you manage by automating direct interactions with that device's user, keeping your environment efficient and secure.

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Sync Your Calendars in Seconds #helpdesk #outlook

Aug 8, 2025 By Alloy Software In Alloy Software

My Calendar in Alloy Navigator displays ticket deadlines, approvals, warranty expirations, and your time off—all in one place. With live Outlook sync, your meetings appear alongside everything else, helping you avoid double-booking and plan your day. You can even add your personal Apple or Google calendar for the complete picture! Perfect for IT teams balancing work and life with ease Live sync with Outlook calendar was introduced in the Spring 2025 release of Alloy Navigator, for both Enterprise and Express editions, along with other great features.#AlloyNavigator.

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The Real Way to Make Things Happen #shorts #organizations #decisionmaking

Aug 8, 2025 By InvGate In InvGate

For more information please visit our site at www.invgate.com

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Analytics Plus webinar: Unify IT data with powerful integrations and import capabilities

Aug 7, 2025 By ManageEngine In ManageEngine

IT landscapes are vast, widespread, and increasingly complex–demanding tools that don't simply keep up, but lead the way. Enter Analytics Plus 6.0, a powerful upgrade designed to bring advanced AI, GenAI, and ML capabilities into everyday ITOps. In this session, discover the extensive list of growing integrations, and build a centralized repository of every operational KPI. Learn advanced import capabilities that improve data accuracy and ensure real-time insights.

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Mastering Ring Deployment for Effective Update Management

Aug 7, 2025 By Ivanti In Ivanti

Ring deployment is essential for managing updates, focusing on urgent vulnerability fixes while ensuring operational stability. Cost management is vital, balancing quick remediation with outage risks. The Preferred Server feature aids in update management within network segments. Peer-to-peer technology helps in large environments, but network bottlenecks need attention. Integrating sentiment surveys captures user feedback, allowing for swift resolution of post-deployment issues.

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