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The latest News and Information on IT Service Management, Service Desk and related technologies.

Is Your Patch Process Hurting End Users' Experience? Here's How to Fix It

Just one bad patch can cause key systems to fail, disrupting your teams and, ultimately, your customer experience. While I was checking out at a supermarket self-service machine, the screen suddenly froze and then dreaded blue screen of death appeared. A nearby staff member quickly came over and, with a bit of a sigh, said it was the third time that day this happened. While I’ll never know for certain whether a patch was the only cause, businesses want to minimize these types of issues.

Understanding Linux Vulnerabilities and Their Impact

Understanding Linux Vulnerabilities and Their Impact Linux vulnerabilities pose significant risks, particularly CVE 20258067, which has active exploits in rebased distributions. CVE 202332256 enables remote attackers to access sensitive information without authentication. Additionally, CVE 202558367 presents a denial of service and remote code execution risk in the Delta class. Applications handling untrusted user input to Delta need careful scrutiny, and it is crucial to keep systems updated to mitigate these threats.

How Much Does Inventory Management Software Cost? (Complete Guide 2025)

In 2025, choosing the right inventory management system is one of the most important decisions for businesses of all sizes. These tools go far beyond simple inventory tracking: they improve workflows, prevent stockouts, and help companies streamline their supply chain. With features like barcode scanning, automation, and real-time inventory visibility, the right software can significantly optimize stock levels and increase overall profitability.

From Shadow AI to Strategy: The Six-Month AI Imperative (w/ Charlene Li)

In this very special episode of The DEX Show, we welcome back one of the world’s most influential voices on digital transformation and the future of AI leadership: Charlene Li. Charlene is a bestselling author and trailblazing thinker who has helped leaders navigate disruption for over two decades. She returns to the show for an unmissable conversation on the realities of AI Transformation—and what it means for organizations, leaders, and employees at every level.

How Nexthink Enables Smarter, Data-Driven Hardware Refresh Strategies

Bob did—until he realized there was a smarter way. With real-time insights from Nexthink, he stopped guessing and started making data-driven decisions: keeping the high performers, replacing the real troublemakers, and upgrading the underperformers. The result? Happier employees, optimized budgets, and devices refreshed based on need—not age.

Drift Data Breaches #shorts

Drift Data Breaches Recent security incidents reveal attacks on Drift and the theft of Salesforce data. Affected vendors like CloudFlare provide guidance and outline their responses. CloudFlare shares breach details, including a timeline and customer recommendations. Organizations are advised to disconnect applications, rotate credentials, and adhere to security best practices. Emphasis is placed on implementing resilience strategies to better prepare for future incidents.

Scaling AI the right way in the enterprise

AI isn’t the future—it’s already here, shaping inboxes, dashboards, and project roadmaps. Yet, despite the hype, most enterprises struggle to scale AI in ways that deliver real impact. In this episode of the ManageEngine Insights Podcast, host Jeremy Spence sits down with Michael Barnes, a trusted advisor to APAC C-level leaders, to uncover why so many AI initiatives stall after the pilot stage.

How Nexthink Enables Data-Driven Software License Reclamation

This was what Sarah was looking to solve. ⁠Managing software licenses isn’t just tracking installs—it’s about uncovering hidden usage and reclaiming wasted spend. When Sarah faced $12M in software costs, scattered licenses, and zero visibility, she needed a better way. With Nexthink, she gained real-time insights, smart user nudges, and automated reclamation. ⁠The result?

Chaos to Choreography: How To Automate IT Operations with Nexthink Flow

Taylor proved it—turning license headaches, VPN chaos, SCCM continuity and patch pain into a smooth, confident performance.⁠⁠Here's how Taylor did it.⁠ In the end, IT isn’t just about fixing—it’s about flowing, scaling, and making work effortless.⁠Request a demo today.