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The latest News and Information on IT Service Management, Service Desk and related technologies.

Enhancements in Ivanti Patch Management: User Experience and Security Updates

Enhancements in Ivanti Patch Management: User Experience and Security Updates Adopt a proactive security strategy by leveraging the latest advancements in Ivanti’s exposure management solutions. Enhance your organization’s remediation orchestration efficiency via auto-ticketing integrations with Ivanti Neurons for ITSM and Microsoft Azure DevOps in both RBVM and ASPM, and access CVSS v4 scoring to aid in remediation prioritization.

Exciting Q3 Enhancements for iOS, Android, and Windows

Exciting Q3 Enhancements for iOS, Android, and Windows To view the schedule for upcoming meetings, Click here. Q3 introduces major enhancements across platforms, emphasizing security and admin experience. Key updates feature improved workflows, phishing protection, and better error handling. The Apple ecosystem benefits from advancements in app management and conditional access, while the iOS and Mac roadmap highlights new capabilities. Windows updates focus on EIM configuration and BitLocker key management notifications, ensuring seamless upgrades and a secure environment for users.

Unifying Autoregressive and Diffusion-Based Language Models

Welcome to the AI research bites. This series of short and informative talks showcases cutting-edge research work from ServiceNow AI Research team. The AI Research Bites are open to all, especially those interested in keeping up with the fast-paced AI research community. In this presentation, Pierre-André Noël will show that, if you squint hard enough, autoregressive language models are a special case of diffusion models. We make this idea more concrete by introducing hyperschedules, allowing different token positions to get different noise levels.

Innovation at Work: Inside Our Product & Engineering Team

In this inspiring video, three of our dedicated Product and Engineering team members open up about what it’s like to bring new ideas from concept to reality. Discover how collaboration fuels creativity, why working side by side with passionate colleagues makes all the difference, and how we put our customers at the heart of everything we do.

Microsoft Office 365 Update and Linux Security Enhancements

Microsoft extends rollback support for Office 365 updates to two months and discloses a vulnerability without zero-day exploits. SQL updates now require specific version and driver fixes. Ivanti releases three security updates addressing 11 CVEs, while a partnership with Tuck Care improves Linux patching. Misconceptions about Linux security are addressed, emphasizing the need for regular updates to mitigate risks from notable CVEs across distributions.

Mobile Security Isn't a Nice-to-Have - It's an Absolute Must

Mobile Security Isn’t a Nice-to-Have — It’s an Absolute Must According to the Verizon’s 2024 Verizon Mobile Security Index Report, nearly 90% of organizations recognize the urgent need to take mobile security seriously. Are you one of them? From mobile phishing to smishing, vishing, quishing and zero-day threats, the mobile attack surface is bigger and more dangerous than ever. Cybercriminals are relentlessly targeting mobile devices as a gateway to your organization, making mobile security especially critical.

AI-Driven Risk Analysis in Seconds #AI #itsm

IT changes can be challenging. Hidden risks, costly mistakes. In Alloy Navigator, you’ve got an AI-driven risk analyst that tears through past tickets and mines your knowledge base, delivering risk analysis and tailored recommendations for every change — in seconds. Now everyone on your team has a personal Mentat, a strategic sidekick that turns data into sharp insight. In this short video, we used gpt-4.1-mini for completions and text-embedding-3-large for generating embeddings from OpenAI.