Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on IT Service Management, Service Desk and related technologies.

Scaling AI the right way in the enterprise

AI isn’t the future—it’s already here, shaping inboxes, dashboards, and project roadmaps. Yet, despite the hype, most enterprises struggle to scale AI in ways that deliver real impact. In this episode of the ManageEngine Insights Podcast, host Jeremy Spence sits down with Michael Barnes, a trusted advisor to APAC C-level leaders, to uncover why so many AI initiatives stall after the pilot stage.

How Nexthink Enables Data-Driven Software License Reclamation

This was what Sarah was looking to solve. ⁠Managing software licenses isn’t just tracking installs—it’s about uncovering hidden usage and reclaiming wasted spend. When Sarah faced $12M in software costs, scattered licenses, and zero visibility, she needed a better way. With Nexthink, she gained real-time insights, smart user nudges, and automated reclamation. ⁠The result?

Switch to Proactive Equipment Maintenance | Hector

Switch to Proactive Equipment Management Unexpected breakdowns shouldn’t slow down your operations. With Hector’s preventive maintenance, you can anticipate equipment needs, schedule maintenance, and avoid costly surprises. Why choose Hector for your equipment management? Reduce downtime and extend the lifespan of your assets Centralize inventory and maintenance data in one platform Optimize resource management and boost efficiency.

The Future of Network Management - What Are the Primary Functions of Modern IPAM Solutions?

The future of network management depends on understanding the primary functions of modern IPAM solutions. In this video, we break down how IP Address Management (IPAM) has evolved to meet the needs of today’s complex IT environments. From automating IP address allocation to integrating with DNS and DHCP, IPAM ensures smooth network operations, reduces human error, and strengthens security. We’ll explore the essential functions of modern IPAM, including centralized visibility, automated workflows, scalability, and integration with cloud and virtual environments.

ManageEngine named in the 2025 Gartner Magic Quadrant for AI Applications in ITSM

We're proud to announce that ManageEngine has been recognized in the 2025 Gartner Magic Quadrant for AI Applications in ITSM. This recognition comes after Gartner's comprehensive evaluation of our Completeness of Vision and Ability to Execute. We believe this recognition reflects our commitment to making AI-driven ITSM cost-effective, easy to implement, and scalable to meet modern enterprises' growing needs.

The Future of IT Operations - Why AIOps Is Perfect for Fast Growing Businesses

The future of IT operations is here, and that’s why AIOps is perfect for fast growing businesses. It is 2025 and companies need to scale quickly without sacrificing performance, stability, or customer experience. AIOps (Artificial Intelligence for IT Operations) provides the perfect solution by combining automation, machine learning, and advanced analytics to manage complex IT environments with ease.

Schrödinger's Vulnerability: Why Continuous Vulnerability Management Isn't Optional

The classic thought experiment known as Schrödinger’s Cat imagines a cat that’s simultaneously alive and dead; that is, until someone opens the box. In other words, it’s both alive and dead until the point that we can confirm the truth. Now, swap the cat for software vulnerabilities, and you’ve got a fantastic analogy for what happens in today’s security environment.

Say Goodbye to Lineups with Hector!

Manage equipment loans smarter with Hector Tired of long lineups at your loan counter? With Hector’s online reservation catalog, your users can easily book, reserve, and manage their equipment from anywhere. Simplify reservations with a user-friendly online catalog Reduce wait times and optimize resource usage Track loans, returns, and inventory in real-time Centralize all your equipment data in one platform.

Quick Mentions in Tickets (and Beyond) #collaboration #mention

Make communication fast and simple! With the new @mentions in Alloy Navigator, you can bring the right teammate into a ticket—or anywhere else—without wasting time on CC emails or formal collaborator invites. Perfect for IT teams and help desks who want to speed up teamwork and keep everyone in the loop. @mentions and other great features are coming in the Fall 2025 release of Alloy Navigator. Stay tuned!