Operations | Monitoring | ITSM | DevOps | Cloud

Picture a simple E-commerce platform with the following components, each generating logs and metrics. Imagine now the on-call Engineer responsible for this platform, feet up on a Sunday morning watching The Lord of The Rings with a coffee, when suddenly the on-call phone starts to ring! Oh no! It’s a customer phoning, and they report that sometimes, maybe a tenth of the time, the web front end is returning a generic error as they try to complete a workflow.

At Traceloop, we’re solving the single thing engineers hate most: writing tests for their code. More specifically, writing tests for complex systems with lots of side effects, such as this imaginary one, which is still a lot simpler than most architectures I’ve seen: As you can see, when an API call is made to a service, there are a lot of things happening asynchronously in the backend; some are even conditional.

Miquel is a Project Manager at Seidor Opentrends, focused on smart cities, data, and IoT projects. Seidor Opentrends, which is headquartered in Barcelona and has offices around the world, provides end-to-end, high quality IT transformation services and serves as a consultant on open source and software architecture for municipalities throughout Spain. At Seidor OpenTrends, we build and maintain Sentilo, an open source sensor and actuator platform for smart cities.

Instituto Salvadoreno del Seguro Social (ISSS), an El Salvador based government health care institution, provides medical services such as treatment, insurance, prescription home delivery, etc. The institution has branches in over 114 locations throughout the country, with its IT infrastructure network being very crucial for its business operations. To monitor its business critical IT network, ISSS’ IT team evaluated and chose ManageEngine OpManager.

Seamless shopping experiences, along with superior customer service and overall customer satisfaction keep the retail world running and serve as the foundations for business growth. Behind the scenes, IT teams are working on incident response and operational efficiency, which brings things full circle for retail companies.