Operations | Monitoring | ITSM | DevOps | Cloud

Day 1 of INTEGRATE 2023 sets the stage for an exceptional Hybrid event in London, uniting top-notch professionals in the Microsoft Integration Space. Here are the key highlights from the inaugural day.

We are delighted to share that eG Innovations has become one of a very small number of partners to have achieved AWS’s “Digital Workplace Competency” award following a lengthy and rigorous technical audit process. This designation differentiates eG Innovations from other AWS EUC monitoring vendors as having a solution that meets AWS’s own standards for enterprise software.

Generative artificial intelligence (GAI) is undoubtedly one of the biggest trends across industries in 2023. In a recent survey, almost two-thirds of executives believe generative AI will have a high or extremely high impact on their organization in the next three to five years. Executives anticipate spending the next 6–12 months focused on increasing their understanding of how generative AI works, evaluating internal capabilities, and investing in generative AI tools.

On behalf of ServiceNow Chairman and CEO Bill McDermott, and our executive leadership team, I’m honored to share that ServiceNow has been named to the prestigious Fortune 500® list for the first time in company history, joining an elite group of the largest companies in the United States. Since placement on this list is based on fiscal year revenues, ServiceNow’s inaugural appearance is evidence of our continued growth trajectory.

Root Cause Analysis (RCA) is a systematic process designed to uncover the fundamental, underlying issues that lead to IT incidents. These 'root causes' are often masked by surface-level symptoms, making them challenging to identify without a systematic approach. Root Cause Analysis serves as a metaphorical excavation, drilling past the initial problems to discover deeper, hidden issues.

The ITIL Service strategy is the first stage in the service lifecycle. It paves the way for the following four. This stage contains the guidelines for organizations to set out a solid strategy for their IT services, position them in the appropriate place in the service portfolio, and ensure they add value from a financial and experience perspective. This article will define service strategy, its purpose, and examine in detail the five processes that comprise it.

Generally speaking, a network ‘edge’ is the boundary between two separate networks - where one network ends and another begins. Edges are important, primarily from a security standpoint as they define the jurisdictions owned by different parties, and ‘the edge’ has become a more popular topic of conversation recently through trends which see network resources moved from centralised locations to network edges to make them closer to the end user.

Grafana Incident, Grafana’s powerful incident response tool, comes with a range of integrations out of the box, including Zoom and Google Meet spaces, GitHub and JIRA issues, and even a Google Doc template for post-incident review documents. However, every team has unique needs and workflows, and you may need to integrate with other systems not currently on our roadmap or even use your own in-house tools.

In today's business environment, the continuity of IT systems is crucial to the success of an organization. Unforeseen disasters, such as infrastructure failures or cyber attacks, can severely impact the productivity of your organization. To mitigate these risks, IT departments must develop and implement robust disaster recovery (DR) plans. But, how can you ensure that these plans work effectively in times of crisis?

Choosing an automation and configuration management solution like Puppet vs. Chef often feels like comparing apples to oranges (or apples to... differently shaped apples). From the outside, it’s hard to tell which tool does what, let alone which will perform best in your infrastructure. If you’re researching Puppet vs. Chef, this blog will explain some of the commonalities between Puppet and Chef, what makes Puppet unique, and what to consider when researching Puppet vs.