Operations | Monitoring | ITSM | DevOps | Cloud

Reliability is not about mythical perfection

See what reliability means to Ganesh Seetharaman, Managing Director at Deloitte, and why it's more than high uptime. Full transcript:  Reliability to me is not about achieving mythical perfection. It's about embracing complexity, recovering quickly from failures or incidents, and building trust through transparency and adaptability.

Unifying Autoregressive and Diffusion-Based Language Models

Welcome to the AI research bites. This series of short and informative talks showcases cutting-edge research work from ServiceNow AI Research team. The AI Research Bites are open to all, especially those interested in keeping up with the fast-paced AI research community. In this presentation, Pierre-André Noël will show that, if you squint hard enough, autoregressive language models are a special case of diffusion models. We make this idea more concrete by introducing hyperschedules, allowing different token positions to get different noise levels.

Don't fly blind... monitor from your users' perspective.

Most monitoring strategies focus only on what happens inside their applications... but that’s not what your users experience. From your backend to the cloud, through third-party APIs, DNS, CDNs, ISPs, and finally to the user’s device, every link in the chain matters. Without that visibility, you're flying blind when something breaks in your Internet Stack. Catchpoint’s 3,000+ intelligent agents across 100+ countries deliver true end-to-end visibility, capturing every hop, every variable, and every moment of user impact.

The Tech Behind Europe's Space Missions | Canonical x ESA

‎‎Subscribe. Fuel your curiosity. “Open source software is… the glue for everything that everyone does, from sending an email through to managing critical operations, not just space operations.” The European Space Agency (ESA) runs missions ranging from investigating Earth’s forests, to exploring Jupiter’s moons, to deflecting incoming asteroids.

Zero Ticket Video Series: How to Automate Password Resets with Resolve

Struggling with repetitive IT tickets like password resets and account unlocks? You're not alone — these make up nearly 30% of all service desk requests. In this demo, learn how RITA, the AI-powered IT Agent from Resolve, can eliminate these issues entirely — no ticket required.

How to Enable and Configure Front-end Observability in Blackfire

In this video, learn how to enable and configure Front-end Observability in Blackfire. The tutorial covers steps to enable features across multiple environments via the Organization settings / Front-end usage in the Blackfire dashboard. Control front-end observability by enabling or disabling Browser Monitoring and Analytics per environment, using a JavaScript probe and a unique browser key. The video emphasizes the importance of naming transactions and explains how to manually add tracking snippets to HTML for better control.

How to monitor and manage front-end observability in Blackfire

In this video, we'll guide you through the process of monitoring and managing your usage of front-end observability features in Blackfire. Learn how to access your Browser usage dashboard to view browser traces collected per environment, track your quota consumption, and understand the concept of spike protection. You'll discover how Blackfire's automatic detection of abnormal traffic spikes protects your monthly quota and ensures continuous data collection.