Operations | Monitoring | ITSM | DevOps | Cloud

How to Download Kafka Certificates Securely

Learn how to securely download and manage Kafka certificates using Aiven for Apache Kafka. In this demo, we’ll walk you through locating your service certificates in the Aiven Console, downloading them safely, as well as using them to authenticate Kafka clients and ensure encrypted communication. We also cover best practices for certificate management to keep your data streaming infrastructure secure and compliant.

Resolve's Agents of IT podcast - Ep. 9 - Sean and Ari's Hot Takes 5 #aiautomation #itautomation

In this episode of Agents of IT, Sean Heuer, Resolve CCO, and Ari Stowe, Resolve COO, look back on 2025 and share their unfiltered hot takes on what really defined the year in IT. Yes, AI dominated every keynote and conference slide. But they dig deeper into what actually changed inside organizations. As more departments leaned on technology in new ways, IT teams faced a sharp increase in complexity, tooling sprawl, and operational pressure. The conversation explores how this shift reshaped IT’s role, stretched existing models, and set the stage for what comes next.

AI-Assisted Communication Across Teams

Effective communication is essential for IT operations. In Alloy Navigator, everything happens in one place, directly within tickets and workflows, keeping everyone informed and helping teams get things done faster. AI writing assistance makes messages clear, professional, and actionable. All communication in one place Faster ticket resolution Clear, professional messages with AI assistance Reduced misunderstandings and errors Teams stay aligned and informed.

How to Send Critical Freshservice Tickets to On-Call Staff Instantly (OnPage Integration)

This video demonstrates how the OnPage + Freshservice integration helps IT and support teams respond faster to urgent incidents and critical tickets—without changing their existing Freshservice workflows. Freshservice is often the system of record for incidents and service requests, but dashboards and email alerts aren’t always reliable when something requires immediate, human acknowledgment, especially after hours. That’s where OnPage comes in.

OnPage 2025 Product Updates: Clinical Communication, On-Call Management & Incident Alerting

OnPage 2025 Year in Review | Clinical Communication, On-Call & Incident Response ( What’s New in OnPage (2025): CC&C, On-Call Scheduling & Critical Alerts ) In this video, Ritika from OnPage's Product Marketing, walks through the key OnPage product enhancements released in 2025 across clinical communication & collaboration (CC&C), on-call management, and critical incident alerting. The updates shown here are designed to help on-call teams communicate clearly, reduce alert fatigue, and respond faster during high-priority events.

Smarter Slack Alerts with Rollbar + Zapier AI

For many engineering teams, Slack is the nerve center of daily work. It’s where incidents are discussed, decisions are made, and collaboration happens in real time. But when it comes to error alerts, Slack can quickly turn from helpful to overwhelming with noisy, context-poor notifications that developers learn to ignore. By integrating Rollbar with Zapier AI, teams can transform raw error data into clear, actionable, and meaningful Slack messages, resulting in faster triage, less alert fatigue, and smoother developer workflows.