Operations | Monitoring | ITSM | DevOps | Cloud

Making custom Elastic integrations better with both Automatic Import improvements and Integration Skills Elastic 9.4 shipped two tools for building custom integrations: Both are available today.

How quickly should your team resolve a critical ticket, and what are the consequences when it misses the target? That is exactly where Service Level Agreements (SLAs) come into play. An SLA turns service expectations into measurable commitments by defining clear response and resolution targets. Rather than starting from scratch, an SLA template provides a structured foundation for establishing those commitments and tracking performance against agreed standards. Why does that matter?

A few weeks ago I wrote about a customer’s refund request that stopped halfway through at 11:47 p.m. on a Tuesday night. That post walked through the 40 minutes it took to work out what happened when an agentic application had a problem: a tool retried against a rate-limited payments API, the error responses filled up the context window, and the agent gave up. The whole reason we built Agent Timeline was to turn that 40 minutes into five. To reduce MTTR. To solve the problem and get back to sleep.

IT’S HERE it’s here it’s here it’s here!!!! The second edition of Observability Engineering is available for download, and since Honeycomb is the sponsor, you can now download it from our website (the dead tree version will take another month). This is a strange time to be writing a book.

The alert comes in at 2 AM: your order processing service is unresponsive. The application is not crashed, threads are running, the JVM is healthy, but no messages are being sent. Your operations team traces it to a blocked send() call on an ActiveMQ connection. Hours later, after restarting the application, someone finds this line in the broker log from 11 PM the previous day.

Prometheus is a battle-tested, flexible and, most importantly, free tool that has long been the go-to open-source monitoring solution. Much of its popularity came down to its simplicity. A few years have gone by, though, and the APM space has gotten pretty crowded. Developers are now starting to move away from the complexity of self-hosting, and OpenTelemetry stands out as one of the CNCF’s fastest-expanding projects. In fact, it’s now among the most adopted telemetry frameworks out there.

Is it necessary to monitor a website that redirects to a different URL? Imagine a user visits a URL and is automatically redirected to a new main URL without taking any action. This process is called URL redirection. It typically occurs when a web server sends a 3xx HTTP status code and a location header with the new URL. Sometimes there is only one redirect, but in other cases, the request passes through several URLs before reaching the final page.

Most IT war rooms have plenty of data, but not enough time or clarity to find the real answer. Dashboards are crowded, alerts keep piling up, and the real issue gets lost in all the noise. Ever dealt with this situation? You’re not alone, and there’s a simpler way to deal with it. OpManager Nexus closes this gap by moving beyond visibility to help teams actually diagnose and fix problems faster.