Operations | Monitoring | ITSM | DevOps | Cloud

Certification against ISO 20000 puts your service desk under audit. That audit runs on what your team wrote down at the time. The standard does not care how your team describes its process. It does not care which ITIL 4 practices you adopted. It cares what your records show, so auditors spend their time in your tickets, approvals, and review minutes. In this blog, you will: You will finish knowing which of your records would survive an audit.

Most log management tools bill you on log ingestion, the volume of data you send them. That works until your log volume doubles, and the invoice doubles with it. The best log management tools let you control what gets indexed and kept, so growth stops being a budget problem. In this blog, you will see: By the end you will know which fits your volume. Log management is the full lifecycle of your log data, from the moment it is collected to the moment it is deleted.

Labels are a powerful way to organize telemetry and define policies across Grafana Cloud, helping to streamline alerting, attribution, access control, and more. But traditionally, custom labels in Synthetic Monitoring have worked a little differently: they only lived on a single sm_check_info metric, and Grafana Cloud prefixed each one with label_.

GenAI has moved well past the pilot stage. According to a Gartner finding, by 2026, more than 80% of enterprises will have used GenAI APIs or deployed GenAI-enabled applications in production. Today, GenAI is becoming an integral part of how infrastructure and application teams work every day. Organizations are depending on LLMs from a diverse range of vendors—OpenAI, Anthropic, Google AI, and DeepSeek—based on the strengths each offer for different use cases.

Procurement teams asking for UK-hosted OpenSearch usually mean something concrete: indexes and cluster storage should land in a UK data centre, not wherever a vendor’s default region happens to be. On Logit.io that choice is an account-level data storage region, not a free toggle on every stack. Get the first stack right and every later OpenSearch or log stack in that account follows. Get it wrong after go-live and you are looking at a second account, not a silent migrate button.

Observability can cut alert noise, speed up incident response, reduce downtime, and give engineers more time for planned work. LogicMonitor customers have used those gains to lower costs and make better infrastructure decisions.

See how synthetic monitoring exposed a hidden HTTP redirect attack, and why HTTPS, HSTS, and delivery-path visibility keep your users safe from interception.

Your authoritative servers return the right IP, but users still hit the old one. Here’s how to find stale glue records and fix the parent-zone referral.

E-commerce companies lose $6M+ yearly to Internet disruptions. A Forrester study reveals how Internet Performance Monitoring cuts losses by over half.

Discover how the DNS protocol translates domain names into IP addresses, how DNS lookups chain through resolver servers, and how to read a DNS packet.