Operations | Monitoring | ITSM | DevOps | Cloud

Welcome to The CTO Perspective – discussions on the most current issues in IT Operations. In this talk: As enterprises move to hybrid-cloud - are ITSM and ITIL a thing of the past?

Every incident is a moment of truth that will make or break the image of a service organization. The Incident management is no longer considered a mere resolution process. It should be used to create customer experience and translate it into a great value proposition. In this webinar you will learn how Incident Management practice will have a positive impact on your operations.

Part 1 of the Resolve Insights short video series, showing Auto Discovery and dependency mapping as well as CMDB push.

ITIL 4 certifications demonstrate a thorough understanding of how to deliver value to the modern organization through services. Matching that understanding with the capabilities of your ITSM solution is a powerful combination. Join ITIL 4 Managing Professional Sean Sebring and ITSM Senior Sales Engineer Liz Beavers for a crash course on applying the seven guiding principles of ITIL 4 and how they tie into using the SolarWinds Service Desk platform. Whether you’re a certified ITIL pro or a new help desk technician hoping to work more efficiently, learn five ways to deliver better service to your organization.

ITIL 4 is the first significant update to the leading IT service management(ITSM) and digital service management framework since 2011. Drawing on extensive input from industry experts around the globe—including content writers, reviewers, and contributors—ITIL 4 includes practical guidance on how to tailor your IT management strategy in an increasingly complex business environment.

Presented by Barclay Rae, ITIL 4 co-author and a well-known ITSM consultant, this webinar focuses on the practical application of ITIL 4, using value streams, and the various areas of professionalism that are now included as part of the ITIL 4 portfolio.

ITIL incident management is a key component of ITSM. Watch this video to see how SolarWinds Service Desk makes it easy to work incidents efficiently.

Download the Free Trial: https://slrwnds.com/prob-mgmt-101.

Atlassian's ITSM solution helps IT teams deliver faster and collaborate effortlessly. In this Problem Management video, you'll learn how Atlassian helps you keep the impact of incidents to a minimum, record information about problems and workarounds, and help agents get to the root cause.