Operations | Monitoring | ITSM | DevOps | Cloud

HAM Audit: How InvGate Asset Management Helps You Pass

A Hardware Asset Management (HAM) audit is a formal check of whether your hardware inventory reflects physical reality. It covers what devices exist, where they are, who has them, what state they're in, and how retired assets were documented out of the system. Most organizations don't fail HAM audits because their IT teams are negligent.

A practical guide to standardizing app delivery without rebuilding everything internally

Standardize the route from code to production. Everything else is a team decision, not a platform problem. Most app delivery problems do not start with bad engineering. They start with too much variation. One team provisions environments manually. Another keeps deployment notes in a wiki. A third has a staging setup that only one engineer understands. Security reviews happen late because the platform does not make the safe path obvious.

MTTR - Mean Time to Repair: Definition and the Hidden Costs of Downtime

When a critical system goes down, the clock starts ticking. Every minute matters. Whether it’s a cloud platform, manufacturing operation, logistics center, airport infrastructure, or business-critical software, downtime creates more than just technical issues — it often leads to significant financial losses. That’s where MTTR comes in. MTTR measures how long it takes an organization, on average, to restore normal operations after an incident.

Top 10 Prompts for Your Monitoring Tool

You open a monitoring tool, and the data is all there: errors, traces, anomalies, incidents, and countless intricacies. If you want to get the right slice of that data, you need to know exactly which dashboard to open and what filters to apply. But when the poor UI gets in the way, this can take longer than it should. Luckily, this is not the case with AppSignal. MCP (Model Context Protocol) changes the interface entirely.

Three Years a Leader. Thank You.

Dear Nexthink community, We are excited to be named a Leader in the 2026 Gartner Magic Quadrant for Digital Employee Experience Tools for the third year in a row. I want to share this recognition with our customers, our partners and ecosystem, and every Nexthinker across the world. As a founder, it’s a true honor to work alongside so many talented people. To us, this recognition is also yours.

Beneath the Stack: A Software Engineer's Journey into Infrastructure

A software engineer's hands-on journey building a private cloud on bare-metal: Incus clustering, K3s, OVN networking, the Gateway API, and everything that breaks along the way — and what it taught them about why platforms like Qovery exist. Antoine is a senior software engineer at Qovery. He writes about hands-on infrastructure engineering, Kubernetes internals, and the realities of running production systems.

AI: Future of IT Service Management Automation (Italian)

How does your IT team cope with increasing IT tickets, higher user expectations and an increasingly complex landscape? With limited resources at your fingertips, powering smarter work is more important than ever. Once future ambitions, AI and automation are critical today to deliver efficient, resilient IT services. In fact, 65% of IT pros predict that AI and automation will improve overall IT service quality.

Velocity Sculpting

Streamline & Automate Work with New Features on the Velocity Platform As your business evolves in an ever-changing economy, your operations team has the chance to drive innovation and unlock new efficiencies. Watch an expert-led demo showcasing the newest features on the Velocity Platform — designed to empower your organization to accomplish better work, faster. In this session, you'll: Explore the latest Velocity Platform updates that work for you.

From Visibility to Real Savings: Turning FinOps Insights into Measurable Cost Reduction

FinOps programs are maturing, and most organizations have better visibility into cloud spend than ever before. Dashboards are full of data. And yet costs keep climbing. The problem isn’t the data. It’s the gap between knowing where the waste is and actually eliminating it. In this joint session, Tangoe and Kubex come together to bridge that gap. Tangoe brings deep expertise in spend management and FinOps discipline, while Kubex delivers infrastructure-level optimization across cloud, Kubernetes, and the AI and GPU workloads that are rapidly becoming the next frontier of cost pressure.

Shipped: Counting tokens isn't enough. Start connecting them to outcomes.

You’re funding AI across four billing relationships – Anthropic direct, OpenAI, Claude through Bedrock, Claude through Vertex – and the spend climbs every month. When your CEO asks what it’s producing, you have a number and no answer. Not which product it built, which customer it served, or which bet it’s paying off. And you’re being asked to approve more of it.