3 Things IT Leaders Are Learning About AI-First Operations: Key Takeaways From PagerDuty on Tour 2026
In December 2025, an AI coding agent at AWS suddenly decided to delete and rebuild an entire production environment, causing a 13-hour service disruption and a PR headache for Amazon. As rapid adoption of AI leads to more high-profile, revenue-impacting incidents, resilience has moved from a technical concern to a board-level financial risk.