On December 8, 2023, Adobe's extensive customer base was impacted by a series of outages in the Adobe Experience Cloud, starting from 8:00 AM EST and continuing until 1:45 AM EST on December 9. We haven't seen a third-party outage of this magnitude since the DoubleClick outage of 2018.

If you're on a data team, have you ever considered using an incident management tool to respond to pipeline issues? If the answer is no, then you might want to check out this episode. Here, we chat with Jack, Data Analyst at incident.io, to better understand why data teams can—and should—look to incident management tools like incident.io to manage issues. We chat about: Read Jack's blog post about incident management for data teams.

Mean Time to Resolution (MTTR) is a key performance indicator (KPI) that measures the average duration needed to restore normal operation for an application, service or piece of infrastructure component. Your MTTR directly impacts customer satisfaction, so you must have a keen understanding how it influences the reliability and availability of your services and applications to make informed decisions, enable operational efficiency, and ensure a seamless customer experience.

Incidents and bugs are two common occurrences that can disrupt the smooth operation of systems and applications. While these terms may seem similar, they represent distinct concepts with different implications. Understanding the nuances between incidents and bugs is crucial for effective incident management and proactive problem resolution.

Have you ever wondered about your IT team’s efficiency in detecting incidents? Your Mean Time to Detect (MTTD) is an incident management Key Performance Indicator (KPI) that reveals your productivity during the first stage of incident resolution and enables investigation into opportunities for improvement. ITOps and DevOps teams that can lower their MTTD can more quickly identify issues, minimize potential downtime, and maintain system reliability too.