Uptime monitoring has a direct impact on your organization’s ability to support end-users and deliver services. Not maintaining adequate uptime can interfere with business productivity and impact end-user satisfaction, eventually resulting in financial losses. Establishing uptime can be a challenging task since there are numerous factors that can act against it.
Change is inevitable but never easy especially in IT. IT professionals can relate to this statement. When it comes to ITSM, solid change management is a sign of maturity. Why is that? Among the ITIL processes, change management is the most difficult to get right, because it requires the right mix of process, people, and technology. There’s a lot of grey areas when it comes to implementing change management.
There’s something special about the interactions a train journey generates — the interesting views and perspectives that inspire insights and drive new thinking. Martin Klimmek, Head of Digital Development and Operations at Siemens Mobility and Haluk Tutuk, Data Platform Engineer with Periscube, are among 20 data scientists, data engineers, and DevOps engineers building the next generation of data-powered customer service for the rolling stock industry in the U.K. and beyond.
