Amid concerns of resource scarcity and increasingly complex resolution processes, service desks are constantly under pressure to deliver more with less. This, in effect, forces service desk managers to drive technicians to resolve requests faster, leading to an unhealthy obsession with numbers. Several service desks are known to regard the number of requests closed by technicians as a good yardstick for their performance.
RethinkDB is a document-oriented database that enables clients to listen for updates in real time using streams called changefeeds. RethinkDB was built for easy sharding and replication, and its query language integrates with popular programming languages, with no need for clients to parse commands from strings. The open source project began in 2012, and joined the Linux Foundation in 2017.
Understanding how your users experience your application is critical—downtime, broken features, and slow page loads can lead to customer churn and lost revenue. Last year, we introduced Datadog Browser Tests, which enable you to simulate key user journeys and validate that users are able to complete business-critical transactions.
We can’t stress enough on the importance of event correlation in network monitoring. Our customers love correlation! For the love of event correlation we’ve published a blog on why modern organizations rely on event correlation. This is the second blog from the correlation series. You might want to read our previous blog before reading this one.
As a cloud project owner, you want your environment to run smoothly and efficiently. At Google Cloud, one of the ways we help you do that is through a family of tools we call Recommenders, which leverage analytics and machine learning to automatically detect issues and present you with optimizations that you can act on.