Operations | Monitoring | ITSM | DevOps | Cloud

We’re on a mission to make responding to incidents a bit less chaotic. One of the best features we offer (we’re definitely not biased, no way) is a simple way to define how a severity gets determined when you open an incident. We call it the severity matrix, and today it has a new look. Previously, we had a preset list of conditions and impact that allowed you to pick a severity that matched them.

If you have successfully deployed an ITSM solution like Nexthink, you’ll next want to collect timely employee survey data to provide context for your support team. From our experience we recommend you take the following steps: In most large-scale companies, internal communication is usually already owned by the corporate communications department.

With technology playing an important role today, it is just logical for businesses to use software solutions to streamline communication, improve operations, and enhance efficiency. A large number of companies use task management applications to improve their operations and enhance productivity. People and Tasks are two important elements that need to be managed well to eliminate bottlenecks and achieve success in business.

Let’s face it, managing a critical incident has never been a walk in the park. Even, in the “good old days,” before the great cloud revolution and the onslaught of digital transformations, an incident often meant mayhem. Processes were manual, time consuming, difficult to execute, document, and learn from. Getting all the right people in the “same room” at the right time – was nearly impossible. Lots of time was wasted chasing down the right folks.

Business intelligence (BI) is all about making sense of huge amounts of data to extract meaningful and actionable insights out of it. Log management tools such as Graylog, instead, are the perfect solution to streamline data collection and analysis, so it’s easy to understand how these two technologies can make sense when they’re coupled together.