Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

Convert Slack Messages to Tickets / Incidents via Emojis

Jun 18, 2024 By Pagerly In Pagerly
Want to have different emojis for creating different priority tickets? Want to create tickets with different emojis to different teams? With Pagerly, You can quickly create incidents or tickets within Slack using emojis. Use your favourite emoji or the rightly suited one and setup teams to map the emoji to the team or ticket board. You can define different issue types , priority levels, services, etc or any custom field of your choice to setup these.
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datadog

Build custom monitoring and remediation tools with Datadog App Builder

Jun 17, 2024 By Thomas Sobolik In Datadog
When you’re responding to an issue with your application in the heat of on-call, you need reliable, well-maintained tooling that’s painless to use. Otherwise, the time you’ll spend combing through monitoring data for context, connecting to hosts and other infrastructure resources, and pivoting between consoles for various managed services can add up quickly and slow your response.
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ilert

6 Steps to Create Actionable Postmortems

Jun 17, 2024 By Daria Yankevich In iLert
In DevOps and IT operations, conducting a thorough postmortem after an incident is crucial for continuous improvement. This article explores best practices for creating effective postmortems, ensuring that your incident analysis won't be forgotten as soon as the danger has passed but will be comprehensive and actionable.
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opsmatters

Managing IT Network Disruptions In Your Company Like A Pro

Jun 14, 2024 By OpsMatters In OpsMatters
Let's face it, tech meltdowns are the worst. In today's world, a healthy computer network is like the plumbing in your office-you barely notice it when it works, but when it goes kaput, everything grinds to a halt. Emails stop flowing, files disappear, and suddenly, your most productive employees are reduced to staring at useless screens. The good news? There are ways to be a hero and keep your business running smoothly even when the tech gremlins strike. This guide will show you how to be a network-disruption ninja, ready to tackle any tech trouble like a pro.
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ilert Call Routing 2.0: Setting Up Your First Call Flow

Jun 12, 2024 By iLert In iLert
We're excited to announce a major update to the Call Routing add-on! Our new call flow builder makes it easy to create custom call flows. The intuitive drag-and-drop interface simplifies the configuration process, allowing you to create command sequences and multiple scenarios for different users by adding new branches to your flow. Watch this video to learn how to set up your first sequence of commands.
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ilert

AI-Assisted Incident Management Communication

Jun 11, 2024 By Sirine Karray In iLert
‍ AI has revolutionized various aspects of incident response, from preparation to resolution. Across the incident response lifecycle, AI is being leveraged to streamline processes, reduce noise, and improve overall efficiency. One critical area where AI is making a significant impact is in incident communication. Effective and efficient communication is crucial during incidents, as it ensures that stakeholders are informed and aligned with the incident status and resolution efforts.
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onpage

Crisis Management for Oil and Gas Companies

Jun 11, 2024 By Zoe Collins In OnPage
Oil and gas companies operate in a high-stakes environment where the potential for catastrophic incidents, such as oil spills, explosions, and natural disasters always exists. These risks necessitate the establishment of robust crisis management for oil and gas companies to ensure the safety of their personnel and minimize potential damage to their operations and organizational reputation.
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xMatters Workflow Overview - 2024

Jun 11, 2024 By xMatters In xMatters
Everbridge xMatters automates workflows to eliminate business-impacting digital events, leveraging analytics, automation, and AI to improve response time and resolution. I will be walking through key features in xMatters that will keep your digital businesses running, reducing the frequency, duration, and associated cost of critical service disruptions.
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