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The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

uptime

Incident Management: 5 Best Practices for Seamless Operations

May 2, 2024 By Admin In uptime
Website incidents happen at any time for any reason. Your website might stop responding to customers. Performance may slow down. Main pages start giving client or server errors. And when they do strike, it brings frustration and confusion to your customer, leading to lower trust and engagement.
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pagerduty

Upskilling your Network Operations Center

May 1, 2024 By Hannah Culver In PagerDuty
Many organizations are heavily investing in AI and automation to remove the burden of manual work and operational efficiency. However to drive their wide scale adoption, they also need employees who can collaborate effectively with the technology. To bridge that gap, companies can use upskilling to retain talent, mitigate risks to the business, and allow employees to grow their careers.
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Why "why" is the wrong question to be asking after incidents with Dennis Henry of Okta

May 1, 2024 By Incident.io In Incident.io
In last week’s episode of The Debrief, we had on Colette Alexander, Director of Engineering at HashiCorp, to discuss some of the myths around incident response. In that conversation, one of the myths we spoke about was the idea that asking “why” is better than asking “how.” And how, in reality, asking "how" allows you to focus more on the contributing factors that led to an incident happening, whereas “why” tends to single out a person, which can lead to a lot of blame.
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bigpanda

Improve incident triage with AIOps to reduce downtime

May 1, 2024 By Sam Osborn In BigPanda
Downtime is expensive, both to your budget and your brand reputation. As IT outage costs increase, it’s critical to identify and prioritize incidents quickly to minimize the impact on your organization. In a recent survey of more than 400 global IT professionals, Enterprise Management Associates found that unplanned downtime costs average $14,056 per minute. That’s an increase of nearly 10% from 2022.
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squadcast

Automation Triumphs Real-World DevOps Automation Implementations

Apr 30, 2024 By Chitra Bisht In Squadcast
Remember the pre-automation days in DevOps? Endless server configurations, manual deployments that took hours (or days!), and a constant feeling of being buried in repetitive tasks. Yeah, those were the times... �� Thankfully, those days are fading fast. The magic of automation has swept through the DevOps landscape, transforming tedious workflows into streamlined processes.
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pagerduty

Chart a course for Operational Excellence with PagerDuty's Operational Maturity Model

Apr 30, 2024 By Alex Quintana In PagerDuty
A top priority for many technical leaders is improving the performance and efficiency of their teams to maximize results and minimize costs. With the PagerDuty Operational Maturity Model, IT teams can reduce the total cost of ownership with better efficiency, mitigate the risk of operational failure to ultimately protect customer experience, and shift from a reactive state towards a more proactive approach—by using the PagerDuty Operations Cloud.
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The Unplanned Show, Episode 32: Platform Engineering with Paula Kennedy

Apr 30, 2024 By PagerDuty In PagerDuty
Supporting developer velocity AND operational efficiency, stability, and security doesn't happen by accident. In this episode, Dormain will sit down with Paula Kennedy to discuss how platform engineering supports businesses go faster, decrease risk, and increase efficiency.
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squadcast

Elevating Engineering Excellence: The Imperative of Site Reliability for Every Engineer

Apr 29, 2024 By Vishal Padghan In Squadcast
In the ever-evolving landscape of technology, engineers are the architects of the digital world. Their expertise shapes the platforms, applications, and services that define our daily interactions with technology. Yet, in the pursuit of innovation and functionality, there's one crucial aspect that often takes a backseat—site reliability. Site reliability engineering (SRE) has emerged as a critical discipline in the realm of software development and operations.
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