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The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

The Debrief: Incident management for data teams

If you're on a data team, have you ever considered using an incident management tool to respond to pipeline issues? If the answer is no, then you might want to check out this episode. Here, we chat with Jack, Data Analyst at incident.io, to better understand why data teams can—and should—look to incident management tools like incident.io to manage issues. We chat about.

The Debrief: A year in review-2023 at incident.io

What a year 2023 was at incident.io! While it's hard to summarize 365 days, a few things stand out: So as we close the curtain on 2023, we sat down with the three co-founders of incident.io to do a bit of reflection on the wild ride that was this year. In this episode you'll hear them discuss challenges, big wins, moments of growth, what's next for us, and most importantly, what the three co-founders like most about one another.

How To View Previous Incidents To Gain Helpful Context During Incident Triage?

Picture this: you're knee-deep in resolving a P1/P0 incident, urgently seeking answers. What if you could tap into past incidents to get important incident insights and streamline your troubleshooting process? In this blog, we pitch into the practical aspects of leveraging Squadcast's Past Incidents feature to help you enhance your Incident Management process.

Setting the foundations for on-call that's fair, balanced, and human-focused

Whenever you're providing a service to businesses or individuals that they rely on, it's important to make sure that it's up and running as much as possible without disruptions. But the reality is that, despite your best efforts, downtime does happen. Regardless of when incidents strike, whether it’s 2 PM in the middle of the working day or 2 AM, it's important to have people available to diagnose and resolve issues as soon as possible.

Tracking developer build times to decide if the M3 MacBook is worth upgrading

All incident.io developers are given a MacBook which they use for their development work. That meant when Apple released the M3 MacBook Pros in October, people naturally started asking questions like “wow, how much more productive might I be if my laptop looked that good?” and “perhaps we’d be more secure if our machines were Space Black 🤔” Pete’s (our CTO) response to this was “if you can prove it’s worthwhile, we’ll do it”

BigPanda's latest Unified Console features unveiled

In the fast-paced realm of incident management and response, the need to stay ahead is more vital than ever. In recognition of this, BigPanda has significantly enhanced the Unified Console, introducing a suite of new features designed to revolutionize incident handling. Let’s explore these transformative updates and how they can redefine your approach to incident management.

What is a multi-cloud management platform?

As an IT leader, you’re acutely aware of the struggles of juggling multiple cloud environments, from integration headaches to holistic incident management to monitoring multiple clouds at once. Seeking a more efficient multi-cloud management solution is crucial to alleviate these pressures and streamline your cloud operations.