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Incident Management
The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.
Lunch and Learn: Optimizing Outreach
This is the latest in a series of sessions exploring how Everbridge can be used for one key aspect or stage of the response lifecycle. The more people that receive critical life safety messages at the proper time, the safer the community will be. Though that calculus sounds simple, multiple complexities, such as technology or population behavior, prevent most jurisdictions from reaching a significant portion of their population with notifications and alerts.
Interlink Software arrives on VMware Marketplace
Interlink Software’s AIOps Platform is now listed on VMware Marketplace – residing in the Management and Monitoring category. VMware Marketplace offers ITOps, DevOps and SREs a comprehensive catalog of solutions across fifteen distinct solution categories.
What's New: Updates to On-Call Management, Incident Response, Event Intelligence, Process Automation, and More!
We’re excited to announce a new set of updates and enhancements to PagerDuty’s Digital Operations Platform. Recent updates from the product team include On-Call Management and Incident Response, Process Automation, to PagerDuty Community & Advocacy Events. New capabilities enable users and customers to resolve incidents faster, do the following, and more.
PagerDuty: Event Intelligence for AIOps - Demo!
Noisy alerts and manual remediation can be things of the past. In this vidoe, learn about how your team can leverage Event Intelligence, a powerful AIOps solution from PagerDuty that helps teams harness machine learning to reduce alert noise, create context for faster resolution, and remove toil by automating repetitive tasks.
Six Stages of the Business Continuity Management Lifecycle
Business continuity is a crucial part of any scalable operations plan, but many businesses fail to realize how important it is until their first critical emergency. Only then does business continuity management come to the forefront of planning exercises, and stakeholders are forced to reflect on what went wrong, why it went wrong, and determine if they can avoid it happening again, or be better prepared if it does. The true business continuity management lifecycle begins long before an incident.
Building your First Flow - xMatters Support
Creating flows with xMatters low-code workflow builder, Flow Designer is simple. To execute a flow you need two things: A trigger and at least one step. The trigger will initiate the flow, and the step will perform an action. However, flows can get as large and complex as your incident process requires and can be used to automate and add intelligence to your resolution processes.
Monitoring Tool X - xMatters Support
If you can't find a workflow template in xMatters—no problem! You can easily design your own workflow from scratch. With a custom workflow, you can completely customize your incident resolution process by building your own forms, properties, messages, and responses.
4P Strategy: AI-based Solution Recommendation for Incident Management
Atri Mandal, HEAL’s AI/ML expert, has written a second blog about the 4P strategy, this time primarily focusing on solution recommendation which gives useful suggestions to the SREs on how to fix problems pro-actively.
SRE vs. Platform Engineering: The Key Differences, Explained
Site Reliability Engineering (SRE) teams and Platform Engineering teams share similar goals -- like maximizing automation and reducing toil -- and similar methodologies. But they have different priorities, and use somewhat different tools to achieve them. What are SREs, what are platform engineers and how is each role similar and different? This article explains.