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The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

Webinar: Streamlining Incident Management With Automation and Contextual Awareness

Oct 27, 2023 By Squadcast In Squadcast
In the modern context of distributed teams & complex digital infrastructure, major incidents having a negative impact spanning multiple teams and services can cause a barrage of alerts. While a meticulously designed incident response strategy can aid in restoring order, it's essential to underscore the significance of providing responders with effective tools that offer contextual understanding and facilitate the identification of actionable alerts.
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squadcast

MSP's As NOC's, Handling Multiple Clients

Oct 26, 2023 By Chitra Bisht In Squadcast
A Managed Service Provider (MSP) should invest in an Incident Management platform to ensure seamless service delivery and customer satisfaction. Such a platform streamlines Incident Response, improves service reliability, and enhances communication among teams. It helps MSPs in reducing Mean Time to Acknowledge (MTTA) and Mean Time to Resolve (MTTR) incidents, thereby minimizing downtime and service disruptions.
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pagerduty

Build Sophisticated Apps for Your PagerDuty Environment Using OAuth 2.0 and API Scopes

Oct 26, 2023 By Mandi Walls In PagerDuty

Many PagerDuty customers create their own apps to help them manage their PagerDuty environments. Teams might have any number of workflows that might benefit from a custom application. A PagerDuty admin might want to be able to load CSV files with new users and their contact information into PagerDuty when new teams join the platform, or load new services before they are released to production.

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squadcast

RapidSpike + Squadcast: Routing Alerts Made Easy

Oct 25, 2023 By Vishal Padghan In Squadcast
RapidSpike is a website monitoring solution that focuses on all three key aspects of website health: performance, reliability and security in a single dashboard. If you use RapidSpike for your website monitoring requirements, you can integrate it with Squadcast, an end-to-end Incident Response tool, to route alerts from RapidSpike to the right users in Squadcast with ease.
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bigpanda

The definitive guide to event correlation in AIOps: Processes, tools, examples, and checklist

Oct 24, 2023 By Scott Stradley In BigPanda

Are you tired of sifting through a sea of IT events and alerts? Or perhaps you’ve found yourself overwhelmed by the volume of data flooding your monitoring systems and challenged to identify the incident root cause. There’s a better way to manage the chaos: using AIOps to unite disparate tools, data, and teams for event correlation.

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PagerDuty for Customer Service Operations

Oct 24, 2023 By PagerDuty In PagerDuty
Provide relevant context to solve customer problems. Customer service representatives need relevant historical context in order to accurately and quickly resolve the issue at hand. Reduce the impact on your customers by layering monitoring data from technical resources across your organization with data from customer calls and other systems of record—so you have a holistic view of an issue and can identify the right solution quickly.
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