Group Performance Report - xMatters Support
The Group Performance Report in xMatters displays a group's event response statistics, letting organizations compare how groups are handling the events assigned to them.
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The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.
Introducing Personalized Service Health: Upleveling incident response communications
Personalized Service Health sends custom granular alerts about Google Cloud service disruptions, and integrates with incident management tooling.
Discover what's driving the recognition behind BigPanda's AIOps innovations
Every day, BigPanda is transforming the way our customers operate. Our advanced AIOps technology redefines incident management, prevents service disruptions, and elevates customer satisfaction – and I couldn’t be more thrilled to see industry experts take notice. I’m particularly proud to see BigPanda mentioned in nine of the highly esteemed 2023 Gartner Hype Cycle reports.
Process Automation v4.15 Release Notes
What’s new in PagerDuty Process Automation? New configuration workflow for the secrets storage you’re already using! New IAM authentication in AWS! Jake and Forrest join Tiago and Mandi for a tour of what’s new in this release and a demo of the new features for AWS and secret storage.
Demo Roundup: PagerDuty Operations Cloud for Kubernetes
In this demo, Corbin Mills shows how to use the PagerDuty Operations Cloud to streamline and automate how a node failure is resolved. You’ll see how he uses event orchestration (in PagerDuty AIOps) to enrich an alert with pod names, and automatically runs a job to check the Kube API status, so that a responder has instant context. AIOps is also grouping and suppressing alerts. Then you’ll see how the responder can run more health status checks without the need to SSH into the environment or interrupt a co-worker for access.
Kubernetes Incident Management Best Practices
Creating just any infrastructure on Kubernetes is not enough. There are so many basic configurations you could apply and create the infrastructure for your application for the time being and it might work just fine. The incident responses won’t always remain 100% reliable. You will run into newer potholes, and that’s okay.
Transnetyx Case Study: Using BigPanda Starter Pack for a 96% email alert reduction within weeks
Transnetyx is an automated genotyping company dedicated to providing biomedical researchers with faster, easier, and more accurate results worldwide.
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Best Practices for SaaS and Network Incident Management
Computer and network systems have (obviously) become vital to business operations. Occasionally, there are SaaS or network incidents and these systems do not operate as needed. Enterprises want to minimize the potential damage and get their systems back online ASAP. Integrated incident management and a strong End User Experience Management (EUEM) platform that provides synthetic and real-user monitoring is a foundation for meeting that objective.
Why you need an internal status page
When we launched incident.io Status Pages a few months ago, we stressed the importance of communicating clearly with your customers about ongoing issues. To help with this, we spent a lot of time carefully designing a status page that’s easy to understand for everyone - whether they come from a technical background, work in a different area, or just want to get on with their day.
Trending: Automation in I&O Optimization according to the Gartner 2023 Hype Cycle
In this blog, we take you through the latest trends in I&O optimization as Gartner’s report Hype Cycle for I&O Automation, 2023 predicts the widespread adoption of automated tools supporting IT infrastructure. This blog focuses on tools—like OnPage’s incident alert management solution—likely to be widely adopted as a standard for I&O optimization in the near future.