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The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

Welcome To xMatters - Ep4 - Initiating Incidents

Aug 15, 2023 By xMatters In xMatters
Everyone makes mistakes. So, it is important that when they do, we can act quickly, resolve the problem, and understand what went wrong to reduce the chances of it happening again. When your business is suddenly impacted by an unforeseen event, it’s important that you can efficiently report the problem and call for help as soon as possible. With xMatters, you can initiate incidents quickly and target specific groups with the vital information they need.
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rootly

But It's Not Our Fault! When Third-party Incidents Affect Your Service

Aug 14, 2023 By Ashley Sawatsky In Rootly

Very few SaaS products exist completely independently. Between cloud service providers, payment processors, content delivery networks, and more, chances are you rely on external systems to keep your product working. When these systems fail, it can leave you feeling pretty helpless. In some cases you might have fallback options, but oftentimes all you can do is wait for recovery and clean up the fallout.

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squadcast

Azure Monitoring Agent: Key Features & Benefits

Aug 13, 2023 By Squadcast Community In Squadcast
In today's rapidly evolving digital landscape, businesses increasingly rely on cloud computing and infrastructure to support their operations. As organizations migrate their workloads to the cloud, robust monitoring and management tools are paramount to ensure optimal performance, security, and efficiency. In response to this demand, Microsoft Azure has introduced the Azure Monitoring Agent (AMA), a powerful and versatile solution designed to enhance the monitoring capabilities of Azure resources.
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New OnPage + ConnectWise Incident Alerting Workflow

Aug 10, 2023 By OnPage In OnPage
OnPage has combined the power of voicemail transcription with keyword-based triggers to identify and prioritize after-hours incidents. The new OnPage + ConnectWise workflow enhances incident alert management for IT and Managed IT clients by drastically decreasing incident response times. By streamlining after-hours on-call communication, OnPage's critical alerting platform has revolutionized the on-call IT industry.
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rootly

Rootly Raises $12 Million from Renegade Partners, Google Gradient Ventures, & XYZ Ventures

Aug 10, 2023 By JJ Tang In Rootly

We are excited to announce that we have raised a $12M round of financing led by Renegade Partners with participation from Google Gradient Ventures (Google’s AI-focused venture fund) and XYZ Ventures. This brings our total funding to date to $15.2M ($20M CAD) alongside our other existing investors Y Combinator and 8VC.

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Incident.io

July 2023 newsletter: Changelog-The Deluxe Edition

Aug 10, 2023 By incident.io In Incident.io

🎵 Gotta give the people, give the people what they want! 🎵 You've been asking. And we've been listening. Over the past few weeks, we've been shipping frequently requested features to help you bring your incident management to the next level. It may be the dog days of summer, but let's ignore that, yeah? Just take a look at this recent changelog. Note that this is the biggest one we've ever published.

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The Unplanned Show, Episode 8: Platform Engineering with Martin Van Son

Aug 10, 2023 By PagerDuty In PagerDuty
In this episode, Martin Van Son provides a simplified definition of platforms in this context: a way for internal users to request anything from environments to deployments. The platform engineering comes in because someone needs to own stitching together and automating away all the complexity involved to complete that action. In the end, both the consumers and the creators save time. Furthermore, platform engineers have an opportunity to encode best practices and cost saving measures that are often forgotten when users are left to their own devices.
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From On-call to Non-call: Resolving Incidents Before They Even Happen

Aug 9, 2023 By Datadog In Datadog
Artificial intelligence has captured the attention of the world, with tools like ChatGPT and large language models (LLMs) driving the conversation. But you don’t need to wait for the future or new features powered by LLMs to start working smarter—the tech industry has been investing in intelligent, automated tools for years and they’re ready for production now. In this talk, you’ll learn how the engineering teams at Toyota Connected use tools like Datadog Watchdog, Anomaly Detection, and Workflows to make our lives easier and keep our platform stable.
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onpage

Tools and Trends in Site Reliability Engineering according to Gartner's 2023 Hype Cycle

Aug 9, 2023 By Halle Katz In OnPage

Gartner recently published its Hype Cycle for Site Reliability Engineering, 2023, report. This blog reviews the future of site reliability engineering based on Gartner’s Hype Cycle. Additionally, the OnPage team is pleased that Gartner mentioned OnPage as a sample vendor in the Automated Incident Response category.

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