Operations | Monitoring | ITSM | DevOps | Cloud

Incidents are a costly burden on businesses. Despite assembling the right people and teams, the manual work, tool setup and prolonged tasks can negatively impact customer experience. The need for adaptable processes to address diverse incident types further complicates the situation. This is where the PagerDuty Operations Cloud steps in. It streamlines and automates all the various manual steps in the incident response process.

DevSecOps is a philosophy that integrates security practices within the DevOps process. DevSecOps involves creating a ‘security as code’ culture with ongoing, flexible collaboration between release engineers and security teams. The main aim of DevSecOps is to make everyone accountable for security in the process of delivering high-quality, secure applications. This culture promotes shorter, more controlled iterations, making it easier to spot code defects and tackle security issues.

We’ve all seen it: a company experiencing a major incident and going radio silent, leaving their customers to wonder “Are they doing something about this?!”. If you’ve ever been on the inside of something like this, you know the answer is most likely yes, there are people working hard to put out the fire as quickly as possible. But when it comes to incidents, perception is reality for customers.

Today we're releasing custom fields, a powerful new feature that empowers you to tailor FireHydrant to your organization's specific needs and capture essential incident details. Custom fields help you track critical states, involved parties, resolution specifics, affected services, messages, and more — almost anything you want! — all aligned with your unique workflows. Regardless of the size of your team or the maturity of your processes, custom fields adapt to your workflow.