The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.
Amidst mounting pressure from macroeconomic headwinds, businesses must prepare for declining consumer spending, less investment, and tighter credit conditions to survive. Managed Service Providers (MSPs) play a valuable role in helping businesses to navigate upcoming economic downturns, from optimizing costs to providing scalable solutions.
Ensuring the privacy and security of sensitive information is crucial no matter your company's size or industry. So when an incident comes up that includes sensitive information — Personal Identifiable Information (PII), financial data, accidental data breaches, or legal matters requiring privileged communication — your response process might need a higher level of security and discretion.
Managing incidents is already tricky enough, and you want to get to mitigation as quickly as possible. But sometimes it feels like organizing everything surrounding an incident is more difficult than solving the actual technical problem and you end up getting delayed or sidetracked during mitigation efforts. We call that scenario the “people problem” of incident management.
