Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

Putting HC3's Cyber Posture Recommendations into Practice

Of growing concern to both patients and the professionals who facilitate their care is the growing trend of healthcare organizations being preyed upon by cybercriminals. In the United States, recent political dialogue has brought special attention to patients’ privacy rights under HIPAA and the ongoing security of their records.

PagerDuty Apps for AWS + Automated Diagnostics Demo Highlights (3 min.)

"Reduce downtime and customer impact with service ownership while enabling teams to drive continuous improvement and innovation Learn about how you can modernize and optimize your operations with our enterprise-grade set of AWS integrations. Automate incident response with PagerDuty’s Runbook Automation and learn about our new set of AWS plugins and prebuilt jobs that make it easier to get up and running with auto-diagnostics."

What's New: Updates to Mobile, PagerDuty Process Automation Software & PagerDuty Runbook Automation, and More!

We’re excited to announce a new set of updates and enhancements to the PagerDuty Operations Cloud. Recent development and app updates from the product team include Incident Response, PagerDuty® Process Automation, as well as Community & Advocacy Events updates. We continue to help customers automate everywhere to optimize cloud operations and reduce the amount of issues escalated to other teams.

The Time is Now to Learn from Availability to Optimize Customer Experience

We’ve just launched our inaugural State of Availability Report and the results are sobering. We discovered that: We’d hoped that at this point in the global digital transformation, organizations had gotten further ahead with mastering availability but there’s still a long way to go.

Sponsored Post

How Adaptive Incident Management Gives You the Upper Hand

One of the great things about the TV detective Columbo was that he never made a hasty decision based on first impressions or appearances at a crime scene. It didn't matter how obvious it seemed to be who committed the crime (or how good the frame-up) was: Columbo always dug deeper into motives, opportunities, and methods to uncover who the guilty party was.

Product metrics @ incident.io, a year (and a half) in

We’ve been celebrating a few big milestones 🎉 at incident.io in the last few months. We were recently discussing product metrics (as you do for fun on a Friday afternoon 🤓) , and Lawrence was very surprised with a particular stat around the number of workflows that have been run using incident.io.

Got an incident? pull the Andon Cord

Andon Cord catapulted Toyota into 40 years of unprecedented quality and domination. What is Andon Cord and how did they do it? In the early 1900s, Taiichi Ohno architected and introduced Andon cord in Toyota's manufacturing plants. The problem: This costs a lot of money. Production costs have always been high. In 1984, it cost NUMMI $15,000 per minute. That's $42,758 in today's value.

BigPanda's new self-service tools are primed to make integration onboarding even faster

BigPanda supports inbound integrations for alert ingestion out of the box; however, many IT organizations have older, rarer or custom-built tools that require a little more work upfront. Fortunately, BigPanda’s recently announced Open Integration Manager and Email Parser aim to streamline integrating these kinds of monitoring tools with the BigPanda platform.

October is National Cybersecurity Awareness Month

It’s National Cybersecurity Awareness Month, and as a Cybersecurity Awareness Month Champion Organization, xMatters is proud to be actively participating. Since the National Cybersecurity Alliance started this initiative in 2004, the number of devices connected to the internet and the amount of time we spend interacting online has increased exponentially. The impact on our lives is so massive that it’s become hard to imagine what life would be like without our devices.