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Incident Management

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

Enhancing On-Call Efficiency with Squadcast's Custom Content Templates

Critical information during Incident Management includes the incident's nature, impact, urgency, affected systems, and current status, enabling efficient resolution. Yet, the excessive details in incident notifications frequently hinders rather than aiding the process.

The Debrief: Stale incident summaries? AI can fix that for you

Incident summaries are the source of truth for responders joining an incident at any point. But the reality is that with so many things happening at once—like needing to respond to the actual incident—updating these summaries can fall by the wayside. Enter, Suggested Summaries, one of our newest features powered by AI. In this episode, you'll hear from Milly, the project lead for Suggested Summaries, to get a peek behind the curtain of this game-changing feature.

Navigating the IT Maze: A SIGNL4 Journey of Clarity and Efficiency

In the dynamic realm of IT, every alert is a crucial piece of information. As an IT technician, I often found myself lost in the complexity of third-party alerts, grappling with deep-level tech details that felt like a maze. I lost valuable time trying to decipher an alert and got frustrated over missing important details.

How we built Suggested Summaries

In this clip of The Debrief, Milly walk through how the incident.io team actually built out our latest AI feature: Suggested Summaries Recently we went live with one of our biggest product launches to date AI. And this product was unique in that it was broken up into four smaller projects: So naturally most folks might be wondering: What were the biggest differences between these projects and what went into actually building out each of these features?

Why aren't incident responders updating summaries more frequently?

In this clip of The Debrief, Milly explains why incident responders don't update summaries as frequently as they should. Recently we went live with one of our biggest product launches to date AI. And this product was unique in that it was broken up into four smaller projects: So naturally most folks might be wondering: What were the biggest differences between these projects and what went into actually building out each of these features?

Why is prompt engineering so hard?

In this clip of The Debrief, Milly explains the challenges of prompt engineering. Recently we went live with one of our biggest product launches to date AI. And this product was unique in that it was broken up into four smaller projects: So naturally most folks might be wondering: What were the biggest differences between these projects and what went into actually building out each of these features?

What are Suggested Summaries?

In this clip of The Debrief, Milly explains what Suggested Summaries are and how they can be a huge benefit for teams. Recently we went live with one of our biggest product launches to date AI. And this product was unique in that it was broken up into four smaller projects: So naturally most folks might be wondering: What were the biggest differences between these projects and what went into actually building out each of these features?

Getting started with Incident Management

When it comes to incident management, the end result is a smoothly running engine with incidents resolving on time, systems always operational, and your team in sync at all times. In this post, we will guide you through getting started with your first integration, a simple alert escalation and actually getting your first alerts with Spike.sh.

Incident management is a team responsibility

Effective teamwork plays a crucial role in maintaining system stability and preventing incidents. By collaborating and leveraging the diverse skills and perspectives of team members, potential issues can be identified and addressed proactively, ensuring a smooth and incident-free operation of the system.

The benefits of using an incident management tool

In this clip of The Debrief, Jack dives into the several benefits of adopting and incident management tool to respond to data issues. Full episode description below: If you're on a data team, have you ever considered using an incident management tool to respond to pipeline issues? If the answer is no, then you might want to check out this episode. Here, we chat with Jack, Data Analyst at incident.io, to better understand why data teams can—and should—look to incident management tools like incident.io to manage issues. We chat about.