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Incident Management

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

Debugging Go compiler performance in a large codebase

As we’ve talked about before, our app is a monolith: all our backend code lives together and gets compiled into a single binary. One of the reasons I prefer monolithic architectures is that they make it much easier to focus on shipping features without having to spend much time thinking about where code should live and how to get all the data you need together quickly. However, I’m not going to claim there aren’t disadvantages too. One of those is compile times.

Tech is Easy, People are Hard - Incidentally Reliable with Suresh Kumar Khemka(Head of Infra @apna)

Settle in and listen to Suresh Kumar Khemka(Head of Platform & Infra at apna) talk about platform engineering, balancing bureaucracy and velocity at startups and Tech Giants, and the rippling impact of an e-commerce's downtime. Exclusively on The Incidentally Reliable podcast — made by SREs for SREs, hosted by Zenduty.

A New Approach To Incident Management

In recent years, IT departments have faced the challenge of adapting to an evolving landscape of demands. While the primary focus of traditional incident management solutions has been to reduce downtime, it's become clear that just reducing the amount of downtime isn’t sufficient. To truly mitigate the total impact of downtime, there must be a focus on reducing the damage and costs that accumulate while you are down.

Non-Abstract Large System Design (NALSD): The Ultimate Guide

Non-Abstract Large System Design (NALSD) is an approach where intricate systems are crafted with precision and purpose. It holds particular importance for Site Reliability Engineers (SREs) due to its inherent alignment with the core principles and goals of SRE practices. It improves the reliability of systems, allows for scalable architectures, optimizes performance, encourages fault tolerance, streamlines the processes of monitoring and debugging, and enables efficient incident response.

Navigating AI in SOC

With notable advancements in Artificial Intelligence (AI) within cybersecurity, the prospect of a fully automated Security Operations Center (SOC) driven by AI is no longer a distant notion. This paradigm shift not only promises accelerated incident response times and a limited blast radius but also transforms the perception of cybersecurity from a deterrent to that of an innovation enabler.

Incident response that's fast and cost-effective: Why 3 companies chose Grafana Cloud

When an incident occurs, every second counts. On-call staff need to quickly get all the relevant information in front of them in a way that’s easy to digest so they can more successfully investigate the issue and communicate with relevant stakeholders.

Downtime Can Affect Anyone : Tired of Hearing "Are You Down"?

Are unexpected downtimes causing headaches for your business? Tired of constantly hearing the dreaded question, "Are you down?" We've got the solution you've been searching for! Introducing StatusCast - your ultimate partner in proactive communication during service outages. Our latest video, "Downtime Can Affect Anyone," sheds light on the impact of unplanned disruptions and the game-changing features that StatusCast brings to the table.

The Unplanned Show, Episode 25: Learning from incidents with Nora Jones

The incident is resolved. The service is restored. Now what? To dig into how teams can learn from incidents and improve resiliency, this episode has author of "Chaos Engineering" (O'Reilly), creator of the "Learning From Incidents" community, and founder of Jeli.io (recently acquired by PagerDuty), the one, the only, Nora Jones.

11 Best Incident Management Software in 2024

Including Incident Management software in your IT Service Management (ITSM) strategy has become a critical tool for maintaining the seamless operation of business IT systems. This technology isn't just about putting out fires; it's about keeping the digital pulse steady and strong. When IT hiccups occur, this software steps in with a systematic approach to fix it, so that such interruptions don't further interfere with your organization's operations and potentially cause downtime or financial losses.

Discover the Sweet Spot : Offering Five Levels of Component Depth

Indulge in our video "Have Your Cake and Eat it Too: Offering Five Levels of Component Depth." Explore how StatusCast delivers a delectable experience by providing five levels of component depth, allowing you to have complete control over your monitoring and incident management. Discover the sweet spot where efficiency meets customization and learn how StatusCast is revolutionizing the way you handle incidents. Watch now and savor the taste of seamless component management!