Once you set up an on-call team, the next step is to decide their compensation. There might be several questions in your mind right now: "How do we fairly value on-call time?" "Is it a flat rate or hourly?" and a few others. So we are here to help you set up an on-call compensation system because we know compensating people fairly lays the foundation of a healthy business. Are you still stuck on setting up an on-call team? Read this guide first: 7 steps to set up an on-call team.

How can the most popular ChatOps tool be used to manage incidents and resolve them faster? We gathered helpful tips that should help you reduce MTTR.

Imagine an AI assistant that could automatically surface a whole host of useful incident response data points with just a prompt. Well, you won't need to imagine for much longer. That's exactly what we built in Assistant, one of our newest features powered by AI. In this episode, you'll hear from Charlie, the project lead for Assistant, to get a peek behind this game-changing product.

Complex systems require many different monitors to assess the health of their infrastructure and applications, creating a wealth of alerts that can be hard to track. Due to a lack of effective triage processes, many organizations page engineers for every alert that comes in, making it difficult to separate false positives from issues that actually require immediate attention.

In our interconnected world of technology, where we work tirelessly even on this Valentine’s Day, the reliance of our businesses on digital platforms and services has never been greater. Amidst this, the efficiency and efficacy of large organizations depend on openness and transparency from their IT systems and the professionals managing them. One of the unsung heroes in this realm is the often-overlooked status page.

Although the benefits of deploying Critical Event Management (CEM) are becoming widely accepted, organizations can often struggle to demonstrate the tangible ROI to their key stakeholders, and can face an uphill battle when it comes to securing budget. So, is it possible to put a value on Critical Event Management?

In the dynamic environment of core banking systems, maintaining seamless operations is crucial. However, unforeseen complications can arise, leading to critical incidents that demand immediate and effective resolution. A recent incident involving an application patch malfunction presents a compelling study on the intricacies of managing and resolving system anomalies in real-time.