Practical Guide to SRE: Infrastructure-as-Code (IaC)
An overview of how SREs can benefit from Infrastructure-as-Code.
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The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.
Calendar View - xMatters Support
The Calendar tab in xMatters displays a visual representation of a group’s shifts, color-coded by occurrence, making it easy to see how shifts work together in a daily, weekly, or monthly view.
Uncovering the Importance of Mean Time Between Failures
In the IT world, application service providers (ASPs) build customer trust by ensuring the continuous, uninterrupted availability of their services and software. Service availability allows customers to operate normally and generate revenue without being directly impacted by their providers’ system failures. Though providers work to ensure system uptime, they are often challenged by unexpected technical issues that impact customer-facing systems.
Monthly Moo Update | December 2021
What a year 2021 has been for us all. We are extremely proud of the continuous innovation and delivery of new features and functionality we have provided throughout the year, all while maintaining enterprise scale and uptime that could win awards. We’ve heard success story after success story from our brilliant customers, each unique in their own way. We couldn’t have had the successful year we’ve had without you, and it’s been our honor to be part of your success.
BigPanda's ServiceNow integration just got better
ServiceNow is widely used across Fortune 1000 and Global 5000 enterprises, so it’s no wonder that the majority of BigPanda customers use ServiceNow and integrate with it to streamline their ticketing requests. BigPanda’s AIOps Event Correlation and Automation Platform provides context-rich incidents to IT Ops teams relying on ServiceNow and helps them gain end-to-end real-time visibility into their operations.
What we learned from AWS's us-east-1 outage
In case you missed it, for several hours on December 7, 2021, AWS's us-east-1 region had an outage impacting multiple AWS APIs, taking out various websites across the internet. According to our own monitoring at OnlineOrNot, the outage started at 2021-12-07 15:32 UTC and began to recover well at 2021-12-07 22:48 UTC (with minor signs of life for a few minutes around 2021-12-07 20:08 UTC). Had we relied solely on AWS to update their status page before reacting, we would have been waiting a while.
Groups Overview Tab - xMatters Support
The Group Overview tab in xMatters gives you an at-a-glance view of a group’s details. You can use this page to view and edit a group’s key information.
Modernize Your Operations with Automated Incident Response
PagerDuty helps developers and IT professionals adopt full service ownership to ensure that those who go on call are 1) only interrupted by an alert when necessary, and 2) equipped with tools to remove the toil from managing incident response. Automating incident response increases developer and IT staff productivity, improves customer experience from service interruptions and unplanned downtime, and improves responder morale. Learn from PagerDuty customer Guidewire how Automated Incident Response can do all this for your teams.
SRE Incident Management: Overview, Techniques, and Tools
In the world of a site reliability engineer (SRE), failure is not only an option, but also expected. Systems, web applications, servers, devices, etc., are all prone to performance issues and unexpected outages at some point. It is an unavoidable fact. These unexpected failures can lead to huge revenue losses, customer trust and depending on the industry, maybe fines. Fortunately, SRE incident management is one of the core practices used to limit the disruption caused by unexpected issues.
Incident Review - AWS Outages Crash Major Online Services - Including Amazon
The following is an analysis of the Amazon Web Services incident on 12/07/2021. Millions of users were affected by an Amazon Web Services outage that took down major online services such as Amazon, Amazon Prime, Amazon Alexa, Venmo, Disney+, Instacart, Roku, Kindle, and multiple online gaming sites. The outage, which originated in the US-EAST-1 region on Dec. 7, 2021, is still ongoing at the time of blog publication.