Operations | Monitoring | ITSM | DevOps | Cloud

Incidents are a great opportunity to gather both context and skill. They take people out of their day-to-day roles, and force ephemeral teams to solve unexpected and challenging problems. In my career, I've found incidents can be a great accelerator - for both myself and others around me. It was after leading my first incident at GoCardless that I started to feel really comfortable in the codebase and the team.

Modern businesses are digital businesses—so managing your business means mastering your critical services and operations for your employees and customers. Today, you need to be able to understand every aspect of your company—as it unfolds—because in this world, seconds matter to your productivity, your revenue, and most importantly, your customers.

As infrastructure stacks grow increasingly complex and involve an ever-growing number of services, system failures are becoming more and more common. There can be a variety of reasons why systems fail: software bugs, misconfiguration or interactions between services that cause unexpected behavior, the network is down, and of course, those rare occasions where natural events can render data centers inoperative.

BASF is the largest chemical producer in the world with a revenue of EUR 59bn, 247 manufacturing sites and 110,000 employees. BASF’s Coatings division employs 11,000 people and develops, produces and markets innovative solutions for automotive OEM and automotive refinish coatings and industrial coatings as well as architectural coatings and related coating processes.

“Service outage! Help!” These words (or their variations), have preceded notable losses of millions and billions of dollars in the 21st century. From large corporations to SMBs, no one is immune to the effects of downtime – whether planned or unplanned. However, the earlier an issue is noticed, the faster it is acted upon and resolved, resulting in little or no customer impact.

Follow these steps to write a great SRE job resume.