The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.
This blog post is adapted from my talk at SRECon EMEA 2023 - original slides are available here! Status pages are a simple yet underutilized element of incident communication. Done well, they’re a low-lift way to keep your customers and stakeholders informed when incidents impact them. But without a solid approach, updating status pages can easily become a tedious and often neglected task during incidents. In this post, we’ll cover some tips to get your status page right.
Today is an important day for us at PagerDuty, and for the larger ecosystem of incident management. We’ve signed a definitive agreement to acquire Jeli, a standout player in the incident management space. This deal represents a strategic alignment of visions, technologies and goals that will have a lasting impact on the industry and our customers.
Life is full of unexpected incidents. From the coffee spill that disrupts your morning routine to the sudden traffic jam that transforms a 20-minute commute into an hour-long ordeal. Much like these challenges, most of our systems and infrastructure also constantly face these tiny glitches. If ignored, they can have a significant impact. Unlike minor inconveniences, these glitches we call Incidents have the potential to disrupt your business, frustrate customers, and eat into your revenue.
Effective incident response plays a critical role in maintaining smooth operations at organizations of all sizes. When built up correctly, operational resilience–that ability to bounce back quickly after failure–can act as a shield that guards your customer experience, ensuring that even when incidents inevitably happen, you’re back online in no time.
Across the business landscape, 2023 has been called the “year of efficiency.” Organizations have had to deliver more growth and innovation, but with tighter budgets and headcount than in prior years. CIOs have needed to build strategies to mitigate the risk of operational failure and protect their brand’s customer experience.
Operational resilience is an increasing area of focus and scrutiny for regulators of the banking and financial services industry. In the European Union, the Digital Operational Resilience Act (DORA) looms on the near horizon - with equivalent regulatory frameworks slowly but surely rolling out across the globe.
