Operations | Monitoring | ITSM | DevOps | Cloud

Unlike the previous year, more managed service providers (MSPs) are embracing digitalization in 2021. Many organizations have adopted a remote-first mentality and are investing in technologies that are strategically aligned with this new way of life. Despite the 3.2 percent decline in IT spending in 2020, Gartner projects that spending will surge and reach $3.9 trillion worldwide in 2021. More IT organizations are investing in enterprise software as remote work becomes essential.

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Healthcare information technology (healthcare IT) trends focus heavily on process improvements and clinical efficiencies. Providers can use advanced, emerging technologies to deliver quality care and overcome the challenges of today’s global health crisis. Trendspotting allows healthcare organizations to stay prepared for disruption and ensures they continue to innovate every year.

The always-on, always-available expectations of digital services have increased the requirements of technical teams to be ready and provide response around the clock. For teams new to this concept, introducing on-call can be stressful and complex. As part of PagerDuty’s main platform, on-call management is key to our business, but the non-technical aspects are also important for teams to consider.

Does the following sound familiar? You have a complex, hybrid and dynamic IT stack – with your cloud infrastructure changing by the minute and your container infrastructure changing by the second. Your monitoring and observability tools provide excellent visibility into your infrastructure, your applications and your services, but the dynamic environment in which they operate causes them to generate large volumes of heterogeneous machine data, with thousands of alerts a minute.

A building management system (BMS) lets your business monitor and control mechanical and electrical equipment across one or more buildings. Heating, cooling, and ventilation (HVAC), security, and other systems linked to a BMS usually represent 70% of a building’s energy usage. So, proper configuration of your BMS is key — otherwise, a poorly configured system can negatively impact your building’s efficiency, maintenance, security, and safety.

To put it bluntly, did someone die? In engineering, let’s hope your answer is a resounding no. So why do we continue to use the word ‘postmortem’?

It’s been almost a year since the world changed overnight and industries across the world quickly adapted to living, working, and learning fully virtually. While the world seemed to stop in an instant, many businesses saw an increase in demand and new challenges. PagerDuty was no different.