Operations | Monitoring | ITSM | DevOps | Cloud

What happens when AI agents stop being scattered and start being steered? Customer service queues shrink, teams get time back for high-value work, and everyone finally works off the same data. That’s the power of the ServiceNow AI Control Tower—all your AI, all under control. No more fragmentation. No more busywork. Just visibility, control, and workflows that scale across the entire business.

Explore the latest updates in MDM and EPMM, highlighting improvements in admin experience, app management, and security. Key features include new data retention policies, user group management, and device attribute preservation. Enhancements for Vision OS and Email Plus integration with Teams are also discussed, along with ongoing improvements in iOS and Android management. The focus remains on customer feedback and future enhancements in device management.

Explore the IT asset management lifecycle, focusing on visibility, compliance, and optimization. Learn about the challenges of asset visibility and the importance of effective processes. Discover strategies for improving asset utilization, including contract management and stock management. Understand the significance of tracking assets for compliance and risk management, and gain insights on cost optimization and enhancing productivity through effective asset lifecycle management.

The 26.1 release introduces new features and improvements, focusing on user experience and AI capabilities. Key dates for pilot and general availability are highlighted, along with community feedback integration. A five by five matrix aids in risk management, while ITSM data enhances compliance understanding. The Gentech AI framework emphasizes conversational agents, and updates to the neuron software inventory API improve accuracy. Continuous modernization efforts aim to boost performance and scalability.