What is an escalation policy? (And why every team needs one)
An escalation policy is the route an incident takes after it triggers. It lays out who gets alerted first and sets a wait time. If nobody responds, it moves the incident forward to the next person. The word “escalation” is worth pausing on. When an incident triggers and the first person doesn’t respond, the incident doesn’t sit and wait. It moves to the next person and keeps moving until someone picks it up. That forward movement is the escalation.
