Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

pagerduty

Mitigate the Risk of Operational Failure with PagerDuty Advance, GenAI for Every Step of the Incident Lifecycle

Jul 30, 2024 By Débora Cambé In PagerDuty
As organizations increasingly rely on complex digital infrastructure, they must be ready to move rapidly when major incidents occur. The recent global outage has shown just how fragile IT systems can be. With mounting pressure to deliver seamless customer experiences, GenAI and automation present an opportunity to manage risk more effectively, by ensuring responders have the right information to restore services quickly.
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squadcast

Optimizing Incident Management: Effective Stakeholder Communication with Squadcast

Jul 29, 2024 By Spandan Pal In Squadcast
When a critical system goes down, every minute counts. Amid the chaos, it's easy to overlook a crucial aspect of Incident Management: keeping stakeholders informed. However, neglecting stakeholder communication can have disastrous consequences, including misinformation, delayed decisions, and frustration. Effective stakeholder communication is essential for ensuring a coordinated, efficient, and transparent response to incidents.
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Incident.io

Where does the time go after you resolve an incident?

Jul 29, 2024 By Eryn Carman In Incident.io
We were curious: once an incident is over, how long does it take companies to document, review, create learnings, finish clean-up items, and complete any other follow-up action items? We work with a wide variety of companies, from small start-ups to Enterprises with thousands of engineers. But we wanted to know: where is their time spent after they resolve an incident? Here’s what we found!
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statusgator

25 Best Incident Management Software and Communication Platforms 2024

Jul 29, 2024 By Colin Bartlett In StatusGator
In 2024, only 45% of companies have an incident response plan in place. If your organization is among the 55% without one, it’s crucial to change that. Service outages are inevitable. Cyberattacks and information security threats are more prevalent than ever. So having the right incident management software can be a game-changer for your organization, helping you respond swiftly and effectively when issues arise. The challenge, however, lies in selecting the right incident management solution.
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Enhancing Transparency in Incident Management with SIGNL4

Jul 29, 2024 By SIGNL4 In SIGNL4
Effective incident management is crucial for businesses to maintain smooth operations and customer satisfaction. However, ensuring transparency throughout the incident resolution process can be challenging. This is where SIGNL4 steps in, offering a comprehensive solution that enhances transparency at every step of incident handling.
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pagerduty

Incidents are lessons, not failures

Jul 26, 2024 By Eduardo Crespo, VP of EMEA In PagerDuty
Delivering digital operations excellence - DevOps, incident management, and keeping organisations running - is a constant challenge. As customer digital expectations rise, so do the complexities of the tech stack and cloud services integrations. But to insist on 100% uptime and rush through incident management without taking learnings into account creates a poor culture that can damage the ability of the DevOps team. This is not how a business creates resilient infrastructure and high-performing teams.
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ilert

Leveraging AI for Efficient On-call Scheduling

Jul 26, 2024 By Sirine Karray In iLert
Regardless of industry specifications, creating and maintaining a highly functional incident management process is crucial for organizations of all sizes. The various potential applications of Generative AI in this process can significantly enhance the efficiency, accuracy, and speed of incident detection, analysis, and resolution. GenAI can be utilized across all stages of the incident management process, including preparation, response, communication, and learning.
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Incident.io

How our data team handles incidents

Jul 26, 2024 By Navo Das In Incident.io
Historically, data teams have not been closely involved in the incident management process (at least, not in the traditional “get woken up at 2AM by a SEV0” sense). But with a growing involvement of data (and therefore data teams) in core business processes, decision making, and user-facing products, data-related incidents are increasingly common, and more important than ever.
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Rootly On-Call: On-Call Shadowing Feature

Jul 26, 2024 By Rootly In Rootly
Shadowing experienced responders is one of the most effective ways for folks who are new to on-call to gain the confidence and knowledge to handle incidents independently. Traditionally, shadow rotations are cumbersome to set up, involving duplicating and editing an existing schedule. For Rootly On-Call users, setting up shadow rotations couldn’t be easier with our new native Shadowing feature. Here are a few highlights.
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