Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

Meet the PagerDuty Product Design Team

How do you design a product that customers love to hate? “Hey, that thing you’re responsible for is down. Oh, and people have noticed and they’re complaining about you on Twitter. OK BYEEE!” Our customers love PagerDuty (they legit tell us this). At the same time, they hate hearing from us because it means trouble.

What's New: PagerDuty Fits the Way You Work, Where You Are, and With the Tools You Love!

This month, we are excited to announce a new set of product updates and enhancements built for real time and designed to fit the way you work, where you are, and with the tools you love to use! We continue to focus on enhancing the core functionality and aesthetic of the PagerDuty mobile app to help users better manage their digital operations while on the go. We strive to go beyond harnessing digital data from any software-enabled system to transform any signal into real-time insight and action.

HIPAA-Compliant Text Messaging: Best Practices and Policies

HIPAA compliant text messaging enables healthcare providers to securely communicate with patients and other healthcare providers. To ensure HIPAA compliance, you need to use HIPAA standards to create secure electronic data transmissions (in this case, text messages). The goal is to secure transmissions that contain protected health information (PHI).

Moogsoft Express Helps DevOps and SRE Teams Develop More and Operate Less

“Welcome to Tomorrowland.” That’s how Moogsoft Chairman and CEO Phil Tee kicked off the launch event of Moogsoft Express, the next-generation AIOps and observability solution built from the ground up for DevOps and SRE teams. The reference to a better future is fitting. With its arrival, Moogsoft Express helps these teams maintain visibility and control over increasingly complex CI/CD pipelines, so they can detect issues earlier, fix them faster and prevent outages.

PagerDuty Atlassian Jira Software Server and Data Center Integration V4 How-To Video

Learn how to integrate (install/configure) the PagerDuty Atlassian Jira Server and Data Center Integration V4 and test the integration workflow. Enjoy a suite of capabilities that allows users to coordinate an incident response right from a Jira issue by using the PagerDuty sidebar. Drive synchronization and collaboration between teams with complex workflows. Map users and accounts across PagerDuty and Jira Server and Data Center.