Operations | Monitoring | ITSM | DevOps | Cloud

Going on call and being awakened at a moment’s notice to put out fires when reputation and revenue are on the line is incredibly stressful. And with DevOps teams under increasing pressure to simultaneously release new products faster while ensuring reliability and quality, burnout is a rapidly growing problem. It’s why #HugOps and empathy are becoming so central to the culture of DevOps.

Our founders created PagerDuty with the simple goal of making the lives of on-call developers better—and in doing that, we’ve championed a new way of working, inspired by the DevOps mindset. From that starting point, we’ve evolved our on-call product into a platform for real-time operations that enables our customers to grow from on-call rotations, to incident management and response, to full digital operations management.

Once an incident is detected, taking the right actions automatically and immediately is the easiest step to make a sustainable and measurable improvement to your MTTR.

PagerDuty is proud to announce our latest release, which provides a new set of product capabilities and enhancements that further enable you and your teams to securely work in real time—anytime and from anywhere. With this release, we continue to respond to our customers’ needs to build a better platform to help them best manage their digital operations. Enhancements include new innovations for our mobile app and increased platform security by adding email domain restrictions.

When a critical incident strikes and hampers your business operations, it's how you handle what comes next that will make all the difference to the extent of damage and the length of downtime. Chaos in the aftermath does not need have to be the default. Your team can stay focused and cool-headed with a solid incident response (IR) plan.

ITOps teams are challenged today like never before, overwhelmed by IT noise and constantly fighting fires. And for the business this often means higher operating costs, performance and availability issues, and risks to enterprise digital initiatives. So what’s an IT Ops guy/gal gotta do? Well, lately there’s been talk about “a new sheriff in town” that claims to be able to solve this challenge, and its name is AIOps.

IT service alerting (ITSA) tools automate ticketing system workflows by incorporating intelligent alerts into the creation of a ticket. These capabilities don’t only enable IT support teams to consistently deliver great services, but they also improve their collaboration and productivity. That’s why in order to extract the full value from ticketing systems, teams should consider closing the loop by complementing their ServiceNow instance with trusted ITSA solutions such as OnPage.