Operations | Monitoring | ITSM | DevOps | Cloud

Today, BigPanda released our first-ever research report based on data gathered from our agentic IT operations platform. Our Monitoring and Observability Tool Effectiveness for IT Event Management report provides insights and benchmarks on incident detection and noise reduction for 130 enterprise organizations, including the monitoring and observability data sources integrated with BigPanda.

You’re likely here because you heard the news: Atlassian ended new sales for OpsGenie on June 4, 2025, with a complete shutdown scheduled for April 2027. For years, OpsGenie has been the backbone of on-call management for countless teams. It might have been your team’s trusted solution too. But now, that chapter is closing. The pressure to find an OpsGenie alternative for on-call is real. However, you can’t just pick any tool and hope it works for your team.

This is the second post in a series examining the requirements necessary to achieve operational excellence. Did you miss the first post? You can find it here. Maintaining continuous uptime and resolving issues swiftly has never been more critical in the rapidly changing digital operations landscape. Automation must become the industry standard, yet the distinction between native process automation and reliance on external tools has a significant impact on operational efficiency and responsiveness.

Keeping tabs on your network has never been more important. Whether you’re running a small business or managing infrastructure across cloud environments, visibility into what’s happening behind the scenes is essential. But visibility alone isn’t enough…when something breaks, the IT engineer needs to know immediately, so they can take action and resolve critical issues.

Complex escalation policy? No problem. Alert Visualization shows exactly how your alert will route, before it ever fires.

Cloud maintenance is a common practice in the tech industry. Whether you manage your own infrastructure or use a cloud provider, you will need to plan for maintenance and include it as part of your operational readiness. This ensures that your team is prepared for potential downtime and can deal with any incidents in a timely manner. This article will cover some best practices for planning for upcoming cloud maintenance.

‍ AI already transforms how we detect, respond to, and resolve outages. Traditional workflows often force responders to switch between dashboards, shift through logs, and coordinate across fragmented channels under stress. This reactive, manual approach leads to slower resolution, higher operational costs, and burnout, especially as IT systems grow more complex. ‍ At ilert, we are not just discussing the future of incident management – we are actively building it.

What are the best Kubernetes monitoring tools in 2025? And how can you ensure alerts actually drive action when something goes wrong? Kubernetes monitoring is critical for keeping your containerized applications healthy, but alerting is often overlooked. This blog compares popular tools like Prometheus and Datadog and explains why intelligent alerting solutions like OnPage are essential for effective incident response.