Operations | Monitoring | ITSM | DevOps | Cloud

When our organization – a mid-sized, fast-scaling technology company specializing in enterprise service management solutions, serving clients in regulated industries like finance and healthcare – faced its first serious cybersecurity breach in early 2024, we realized our incident response management approach wasn’t just outdated – it was putting the business at risk. Back then, we had alerts. We had logs.

In the past year alone, we’ve seen just how much a single outage can disrupt and how much stronger teams become when they learn from it. From the July 16, 2024 incident to the widespread June 2025 outage, it’s clear that incidents are inevitable. The question is: how do you transform each disruption into an opportunity to improve your processes for the next one?

A DIY project to turn alerts into real-world signals using FireHydrant’s Hacker Mode.

June 12 started like any other Wednesday–until the internet broke. It started with Google Cloud’s Identity and Access Management (IAM) system, but the fallout hit everything built on top of it. Widespread service degradation swept across core Google products and third-party platforms. Gmail, Docs, Meet, and Chat went dark. Cloudflare services were unavailable. Developer and AI tools faltered.

When an alert comes in, it’s not always obvious who picked it up. You might see an issue sitting unresolved, but no one has said anything yet. Was it acknowledged? Is someone already working on it? These are questions that teams deal with every day – especially when multiple people are on duty and the pressure is on.