Operations | Monitoring | ITSM | DevOps | Cloud

There was an IT Salary Report 2022 that was recently completed by a Facebook group that our #HeadNerds team is a part of called “This Is an IT Support Group”. Although the survey asked for salary information for IT personnel, there was also a section in the survey where the respondents were asked, “What is the biggest pain point you have working in IT?”

We’re thrilled to announce that Ivanti Neurons is the recipient of the “Top 50 IT Management Products for 2022” award by G2 users. The annual Best Software awards list is curated to rank the most renowned software companies and products globally to help aid users in their buying decisions. We are truly honored to receive this award from G2.

All assets used in manufacturing are complex and huge. They work continuously for long hours, and it impacts the performance of an asset. It is important that they are always in good condition. If you do not keep them maintained, you can suffer huge losses due to sudden equipment failure. Manufacturing assets are costly, they cannot be replaced easily, and they are not easy to sell as well. But you can easily maintain them with CMMS Software.

Have we often heard phrases like ‘The Customer is King’ and ‘The Customer is Always Right? These phrases have undoubtedly been around for a while but are they still pertinent in this dynamic sales and marketing environment? When you refer to your customers as kings, you inherently place them on a pedestal, a place of high regard. And more often than not, this can cause issues. As yourself, would you be able to relate to a king or a friend?

The hotel industry is huge, and they are inventory intensive as well. For example, hotels have lots of facilities where customers can spend their time such as restaurants, cafes, showrooms, etc. These all facilities have an abundance of inventory and hotels themselves have rooms that are the biggest inventory for hotels as they help in generating revenue. Therefore, it is important to have an inventory management strategy so that inventory is not wasted.

Project management principles can help your organization strive toward operational excellence. If you are embarking on complex and challenging projects, you need a clear set of principles to ensure you are moving in the right direction. While there are many different project management frameworks, we are going to break down some basic project management fundamentals.

We’ve been talking about it for more than a year now, but the last few months have only affirmed the fact: hybrid work is here to stay. The myriad research that’s been conducted so far proves that not only do employees want the flexibility of hybrid work, but also that hybrid work has a huge potential to drive better business results.

Over the last couple of years, organizations across the globe have been facing an increasing number of cyberattacks. The rapid shift to remote work left many organizations vulnerable and bad actors took advantage of this situation. And the global average cost of breaches has seen a sharp increase in 2021 compared to the previous year; from 3.86 million USD in 2021 to 4.24 million USD in 2022.

“To err is human.” The possibility of human error is everywhere. However thoroughly a roll-out is planned, however fool-proof an update, however tightly-run a deployment strategy, any business that involves humans is going to carry a certain possibility of human error. It comes with the territory.

Change management is an essential part of IT service management (ITSM), and it's a tightrope walk between implementing the change as fast as possible and mitigating the risks. The risks go up when it's an emergency update. According to Harvard Business Review, 70% of change initiatives fail. But emergency changes are important, they’re essential to keep the business flowing and to mitigate losses. Let's explore the emergency change control process and five best practices for it.