Operations | Monitoring | ITSM | DevOps | Cloud

Despite all the attention cloud systems and enterprise cloud migrations receive, legacy software still plays an active role throughout enterprises. In many cases, critical business processes supported by legacy applications are just too crucial to core business functionality to risk migration.

UAC stands for “User Account Control”. This is a field of software management that isolates the operating system’s core components from potentially damaging changes. It refers to the level of access that in Unix-like systems is called “root” and in Windows systems is known as Administrator privileges. User Account Control was initially rolled out as part of Windows Vista to allow only admin accounts to give and take away these permissions.

Chances are you have a marketing team to draw in new sales, a content team to put out interesting content, and a sales team to close new customers. But do you have a team to ensure that your customers are happy? After all, happy and loyal customers make a successful business. And this is why you need a Customer Success team.

It’s always something, isn’t it? It seems that just as you’ve gotten your organization up to speed with ITAM guidelines, some newfangled idea comes along to stir things up. But IT is (or should be) all about continuous improvement. Stationary things wither on the vine; things that move, evolve. ITAM 2.0 is precisely about keeping things moving along in the right direction. And, like it or not, managing your asset inventory is always going to be open to improvement.

Given a choice, would you rather wait for a cab ride that’s 25 mins away or look for other options to reach your destination faster? Without a doubt, you would pick the latter, right? Today’s ‘want-it-now’ consumer mentality is driving most technology organizations to rethink how they interact with employees and customers. Employees have consumer-grade expectations for corporate applications, and IT requests at the workplace.

When the capabilities of IT service management are applied to other business functions like HR, Finance, Facilities, Legal, Sales, or Marketing to improve service delivery, it is known as ESM (Enterprise Service Management)

Predicting consumer demand and ensuring you have the resources to support that is key to the success of any organization. The same is true for IT, and this is where ITIL demand management comes in. Demand management is an ITIL process that interfaces with multiple processes and manages expectations on both customer and service provider ends. Let’s explore the demand management process, what it entails, and what good demand management looks like.

Before the pandemic, assets were managed through a spreadsheet or a register and were managed manually by the Asset Manager/IT Agent (in some cases). When the pandemic forced people to work out of their homes, assets management became complex. Manual allocation of assets, monitoring software licenses and upgrades, and keeping track of assets were tedious. It became impossible to manage remote assets without using an asset management solution.

The health of your systems and applications is fundamental for your organization’s infrastructure. Monitoring them indicates if there are any issues that need to be handled before they become serious and affect your customers. This is why companies often use a plethora of monitoring tools that can spot any irregularities as early as possible. Icinga allows you to monitor a lot of different metrics throughout your ecosystem, with various plugins that are ready-to-use.