Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on IT Service Management, Service Desk and related technologies.

freshservice

How to gauge the maturity of your IT operating model?

May 11, 2022 By Veena Ramakrishnan In Freshservice

Like most things that are changing and challenging our way of living, the accelerating change in unfamiliar customer behaviors disrupted supply chains, and diverse regional responses are challenging the traditional IT practices. To address these adverse circumstances that are stressing current operating models, companies must envision and execute new experiences, and digitally express their brand values to customers and employees by meeting their needs at relevant points of engagement. How?

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Asset Infinity

What Are Asset Infinity's Software Features Helpful in Completing Equipment Management Tasks?

May 11, 2022 By Asset Infinity In Asset Infinity

Automated equipment management software can do multiple equipment management tasks with or without human intervention. Equipment management software is helpful to lots of organizations and their managers, especially maintenance managers as they must keep track of assets and their performance, maintenance, and lifecycle as well.

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Co-creating business value with ITSM

May 11, 2022 By ManageEngine In ManageEngine
IITL has been adopted by organizations to streamline their IT service management since its conception in the 1980s. ITIL talks about co-creating value from a service management perspective in its latest version. ITIL 4 can be considered a modernized framework that is more in line with changing technologies; unlike previous versions, it emphasizes the importance of stakeholder collaboration for co-creating value. The latest version aligns with new work models such as lean, agile, and DevOps and supports modern technologies like AI and the cloud.
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servicenow

ServiceNow launches 3 innovations to help improve customer efficiency

May 11, 2022 By Jon Sigler In ServiceNow

At ServiceNow, we’re continually innovating to help make work better for everyone. I’m excited to announce the launch of three new Now Platform® solutions to help enterprises advance their digital transformation efforts. These solutions include new features to unlock productivity, low-code governance, and innovation for the new world of work.

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InvGate

What are OKRs? A Guide to Objectives & Key Results

May 11, 2022 By Jorge Farah In InvGate
Objectives and Key Results or OKRs are a popular goal management framework that helps organizations achieve goals by building specific and measurable actions as well as communicating and monitoring progress toward them. Used effectively, an OKR framework can support increased transparency, better decision making, and better engagement with strategy by organizing colleagues and the work they do around achieving a common set of objectives.
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freshservice

Enterprise Service Management: A key ingredient to uninterrupted IT

May 10, 2022 By Veena Ramakrishnan In Freshservice

A never-ending global pandemic and the Great Resignation that shows no sign of slowing down, have made one thing very clear. In order to sustain in a volatile environment such as what’s being witnessed, organizations must level up their IT game to ensure the business runs smoothly and deliver a delightful employee experience every step of the way. To simply put, uninterrupted IT is the need of the hour for unstoppable business.

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Infraon

A killer guide to understanding what to expect from your MSP partner

May 10, 2022 By Infraon In Infraon
With the constant shifts in the IT landscape, your IT teams must remain agile and adaptable. While it can be incredibly beneficial for a large organization to have in-house IT talent who can manage your IT infrastructure, many are unaware of how difficult it is to maintain that expertise. Whenever you’re responsible for minimizing the downtime of your business-critical services, you need to consider whether your in-house IT resources are up to the job.
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InvGate

What Are the Main Benefits of ITIL 4?

May 10, 2022 By Steve Manjaly In InvGate
Over the past decade, global spending on digital transformation has steadily increased. With the global pandemic and the subsequent shift to remote work and focus on online business, organizations have realized the importance of going digital and presenting a digital interface for both employees and clients. In fact, the total global spending on digital transformation is projected to reach 1.8 trillion US dollars in 2022 and 2.8 trillion USD by 2025.
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freshservice

5 ways to become an effective enabler of IT service management

May 10, 2022 By Veena Ramakrishnan In Freshservice

The business needs of IT Service Management (ITSM) are evolving, and I&O leaders must take sufficient action to position their ITSM practices as an enabler of digital business instead of a bottleneck. A recent Gartner report on the 2022 Strategic Roadmap For IT Service Management states, “By 2024, 80% of ITSM teams that have not adopted an agile approach will find that their ITSM practices are ignored or bypassed.”

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Asset Infinity

What Are the Importance and Features of an Asset Reservation System in Your Business?

May 9, 2022 By Asset Infinity In Asset Infinity

Assets are crucial in order to run the daily operation efficiently. But how will your employees know if that required asset is available or not? If not available, then what will happen? This is where an asset reservation system comes into play! It will solve all your asset availability problems! In this blog, we will know what an asset reservation system is! Why it is important & what are the key features you should be looking for in an asset reservations system!

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