Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on IT Service Management, Service Desk and related technologies.

Scaling AI the right way in the enterprise

AI isn’t the future—it’s already here, shaping inboxes, dashboards, and project roadmaps. Yet, despite the hype, most enterprises struggle to scale AI in ways that deliver real impact. In this episode of the ManageEngine Insights Podcast, host Jeremy Spence sits down with Michael Barnes, a trusted advisor to APAC C-level leaders, to uncover why so many AI initiatives stall after the pilot stage.

How Nexthink Enables Data-Driven Software License Reclamation

This was what Sarah was looking to solve. ⁠Managing software licenses isn’t just tracking installs—it’s about uncovering hidden usage and reclaiming wasted spend. When Sarah faced $12M in software costs, scattered licenses, and zero visibility, she needed a better way. With Nexthink, she gained real-time insights, smart user nudges, and automated reclamation. ⁠The result?

Chaos to Choreography: How To Automate IT Operations with Nexthink Flow

Taylor proved it—turning license headaches, VPN chaos, SCCM continuity and patch pain into a smooth, confident performance.⁠⁠Here's how Taylor did it.⁠ In the end, IT isn’t just about fixing—it’s about flowing, scaling, and making work effortless.⁠Request a demo today.

What Type of Software Should Asset Managers Use to Maximize ROI?

What Type of Software Should Asset Managers Use is a critical question for businesses aiming to maximize performance, reduce risks, and drive higher returns. In this video, we break down the best software solutions every asset manager should consider—from IT asset management platforms to cloud-based tools that simplify tracking, compliance, and reporting. Whether you’re in finance, IT, or operations, choosing the right software can make all the difference in efficiency, scalability, and profitability.

From Firefighting to Proactive Resolution: How Nexthink Transforms Service Desk Operations

Level 1 engineers face incoming tickets without real-time visibility into endpoints. The result? Endless tool-switching, guesswork diagnostics, missed SLAs, and unnecessary escalations. Critical issues remain hidden until they impact productivity.⁠ Then came Nexthink.⁠ Now engineers see issues in real time, fix faster, and even prevent problems users don’t notice.

Drift Data Breaches #shorts

Drift Data Breaches Recent security incidents reveal attacks on Drift and the theft of Salesforce data. Affected vendors like CloudFlare provide guidance and outline their responses. CloudFlare shares breach details, including a timeline and customer recommendations. Organizations are advised to disconnect applications, rotate credentials, and adhere to security best practices. Emphasis is placed on implementing resilience strategies to better prepare for future incidents.

Switch to Proactive Equipment Maintenance | Hector

Switch to Proactive Equipment Management Unexpected breakdowns shouldn’t slow down your operations. With Hector’s preventive maintenance, you can anticipate equipment needs, schedule maintenance, and avoid costly surprises. Why choose Hector for your equipment management? Reduce downtime and extend the lifespan of your assets Centralize inventory and maintenance data in one platform Optimize resource management and boost efficiency.

The Future of Network Management - What Are the Primary Functions of Modern IPAM Solutions?

The future of network management depends on understanding the primary functions of modern IPAM solutions. In this video, we break down how IP Address Management (IPAM) has evolved to meet the needs of today’s complex IT environments. From automating IP address allocation to integrating with DNS and DHCP, IPAM ensures smooth network operations, reduces human error, and strengthens security. We’ll explore the essential functions of modern IPAM, including centralized visibility, automated workflows, scalability, and integration with cloud and virtual environments.

ManageEngine named in the 2025 Gartner Magic Quadrant for AI Applications in ITSM

We're proud to announce that ManageEngine has been recognized in the 2025 Gartner Magic Quadrant for AI Applications in ITSM. This recognition comes after Gartner's comprehensive evaluation of our Completeness of Vision and Ability to Execute. We believe this recognition reflects our commitment to making AI-driven ITSM cost-effective, easy to implement, and scalable to meet modern enterprises' growing needs.

The Future of IT Operations - Why AIOps Is Perfect for Fast Growing Businesses

The future of IT operations is here, and that’s why AIOps is perfect for fast growing businesses. It is 2025 and companies need to scale quickly without sacrificing performance, stability, or customer experience. AIOps (Artificial Intelligence for IT Operations) provides the perfect solution by combining automation, machine learning, and advanced analytics to manage complex IT environments with ease.