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ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

The Future of Database Monitoring - AIOps

IT pros need tools designed to ingest large volumes of data, correlate events across data sources, detect problems, and resolve them with new technologies to support more efficient IT systems. This is the function of AIOps. AIOps or Artificial Intelligence for IT Operations, is the use of artificial intelligence (AI) and machine learning (ML) technologies to enhance and automate various aspects of IT.

4 ways innovative companies can navigate digital transformation

From the tight global labor market to social and political volatility, macroeconomic headwinds continue to hamper business growth. Such a complex environment is anything but smooth. Your organization may be feeling pressure to deliver on initiatives to support talent, products and services, and business operations. Finding success in these areas requires digital transformation. Innovative companies are best positioned to prosper and thrive.

Unlock the power of the Cloud with App Distribution in Ivanti Neurons for UEM

Deploying applications from the cloud can be complicated with a wrath of technical issues. With App Distribution in Ivanti Neurons for UEM, (Windows OS only) you can easily deploy applications to your users' devices with a simple package distribution. You can also take advantage of perpetual app deployment to detect and push app packages when needed. You can view deployment status of your app packages, confirming if your devices are in compliance. In this demo, we'll show you the benefits of Ivanti Neurons for UEM App Distribution capabilities and how they can help you deploy vendor and custom applications from the cloud, stage complex app installations, and keep track of software compliance.

What is ITOM? IT Operations Management Definition, Benefits, And Best Practices

IT Operations Management or ITOM is the practice that helps you manage IT service delivery. It ensures that your services are monitored, incidents are dealt with quickly and effectively, and your environment is optimized for availability and performance. In this article, we will go through ITOM’s scope of action, the main functions it covers, benefits of implementing it, and some possible challenges to consider when doing so.
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AI for Customer Support and Why You Need It

Providing exceptional customer support has become a key differentiator for businesses. Customers expect quick and personalized solutions to their queries and issues. To meet these expectations, organizations are turning to Artificial Intelligence (AI) for customer support solutions. AI technologies, such as Generative AI, have revolutionized the way companies interact with their customers, streamlining support processes, and delivering superior customer experiences. In this comprehensive guide, we will explore the significance of AI for customer support, its various use cases, how to implement it, the role of Generative AI, and the barriers to overcome for its successful adoption.

A KDC/One senior system administrator shares why ADManager Plus blows his mind!

KDC/One provides beauty, personal care, and home care solutions through its worldwide presence. It used to have issues creating and terminating users and was looking for a solution to automate this process. Cedrick Tshibamba, KDC/One's senior system administrator, was mind-blown when he came across ADManager Plus and its capabilities. They are now able to schedule creating and terminating users at ease, which used to take them half a day previously.

Phishing 2.0: Anyone lose a dog?

According to Ivanti's 2023 Press Reset cybersecurity report, over 50% of surveyed security professionals said their organizations hadn’t experienced a phishing attack – despite virtually every organization getting phished last year! Today’s phishing campaigns use sophisticated social engineering techniques and the latest AI advances with devastating effectiveness, tricking your most valuable users out of sensitive information, network access and personal credentials.