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The latest News and Information on IT Service Management, Service Desk and related technologies.

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ITAM and DEX: The New Era of IT Asset Management Is Shaping the Future of Business

IT asset management is no longer just about keeping inventory. In today's world, where digital is the new workplace, ITAM (IT Asset Management) has become a strategic pillar for companies seeking efficiency, security, and compliance. More than managing hardware and software, this new generation of ITAM is directly connected to the Digital Employee Experience (DEX), positioning IT as a true competitive advantage.

Reality Bytes: The DEX Equation (Productivity Savings + Nexthink's $3bn Milestone)

This week, Tim and Tom are joined by RB regular and DEX Hub editor Sean Malvey to unpack Nexthink’s first Workplace Productivity Report, “Cracking the DEX Equation.” Drawing on data from nine million endpoints, the report quantifies the real productivity impact of digital employee experience — revealing where enterprises lose nearly half a million hours a year to poor DEX, and how small score gains deliver measurable ROI.

Why Your Next ITSM Agent Won't Be Human (and Why That's a Good Thing)

For a very long time now, IT leaders have relied on the “throw more bodies at it” strategy: when ticket volumes rise, headcount follows. That model no longer works. Hybrid work, SaaS sprawl, and cloud complexity have made human-only scaling unsustainable. The enterprises winning today aren’t scaling with headcount. They’re scaling with autonomous ITSM agents: AI-driven specialists that resolve tickets instantly, escalate only when needed, and keep operations running 24/7.

How to Choose the Right Network Monitoring Tool for Your IT Team - Complete Guide

Every IT team faces the same challenge — finding a network monitoring tool that offers clarity, not complexity. That’s where Infraon NMS steps in. In this video, we show how Infraon NMS helps IT teams move beyond alert fatigue and fragmented dashboards with a single, unified platform built for modern IT environments.

IT Inventory Management Software: 8 Options For 2026

IT Inventory Management software is essential for organizations because it automates and streamlines many of the tasks involved in managing IT assets. With so many options available, choosing the right one isn’t always easy. To help, we combined market research based on public data with our experience supporting hundreds of organizations in implementing InvGate Asset Management, our IT Asset Management solution.

Understanding Server Infrastructure: Components and Importance

A well-structured server infrastructure is not just about having the right hardware in place. It is about creating a strong foundation that ensures performance, security, and reliability. Poorly designed infrastructure can lead to downtime, security breaches, and reduced efficiency. On the other hand, an optimized setup empowers businesses to scale, innovate, and meet customer demands effectively.

Find Any Setting in Seconds #admin #search

Find any admin setting instantly! With Smart Search, locate where to manage users and roles, set branding, tweak specific workflows, or adjust any other setting in your Alloy Navigator -- in seconds. Perfect for admins who want full control right from their browser and love speed. Admin Search and other great features arrived in the Fall 2025 release of Alloy Navigator, for both Enterprise and Express editions.

Why Choose an Inventory Management Software with a Mobile App and Barcodes?

Inventory management is at the heart of every organization’s operations. Yet many companies still rely on Excel files or manual processes to track their equipment, tools, or materials. These outdated methods often lead to errors, losses, and a lack of visibility. Today, inventory management software with a mobile app and barcode system allows you to centralize and automate asset management while making operations faster and more reliable.

Why SELinux Matters in Enterprise Security

When evaluating cybersecurity products, it's easy to focus on surface-level features like dashboards, alerts and integrations. But real strength often lies more deeply, in the architecture itself. One embedded capability that demonstrates rigorous security design principles is Security-Enhanced Linux (SELinux). Originally developed by the U.S. National Security Agency (NSA) and released to the open-source community, SELinux is a mandatory access control (MAC) framework built into the Linux kernel.

Measuring Clicks Is Not Measuring Productivity: The Misconception Behind "Screen Time" Metrics

In recent years, some organizations have adopted metrics such as inactivity time and the number of clicks to assess productivity. But does this truly reflect how productive an employee is — or merely how closely they are being monitored? At first glance, it might seem like a reasonable approach: if someone goes a long time without clicking, perhaps they’re not working.