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The latest News and Information on IT Service Management, Service Desk and related technologies.

The Future of IT Operations - Why AIOps Is Perfect for Fast Growing Businesses

Sep 17, 2025 By Infraon In Infraon
The future of IT operations is here, and that’s why AIOps is perfect for fast growing businesses. It is 2025 and companies need to scale quickly without sacrificing performance, stability, or customer experience. AIOps (Artificial Intelligence for IT Operations) provides the perfect solution by combining automation, machine learning, and advanced analytics to manage complex IT environments with ease.
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ivanti

Schrödinger's Vulnerability: Why Continuous Vulnerability Management Isn't Optional

Sep 17, 2025 By Chris Goettl In Ivanti
The classic thought experiment known as Schrödinger’s Cat imagines a cat that’s simultaneously alive and dead; that is, until someone opens the box. In other words, it’s both alive and dead until the point that we can confirm the truth. Now, swap the cat for software vulnerabilities, and you’ve got a fantastic analogy for what happens in today’s security environment.
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Say Goodbye to Lineups with Hector!

Sep 17, 2025 By Hector In Hector
Manage equipment loans smarter with Hector Tired of long lineups at your loan counter? With Hector’s online reservation catalog, your users can easily book, reserve, and manage their equipment from anywhere. Simplify reservations with a user-friendly online catalog Reduce wait times and optimize resource usage Track loans, returns, and inventory in real-time Centralize all your equipment data in one platform.
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IT Staff Augmentation vs. Outsourcing vs. In-House: When Each Makes Sense

IT Staff Augmentation vs. Outsourcing vs. In-House: When Each Makes Sense

Sep 17, 2025 By OpsMatters In OpsMatters
Every company today is, in some way, a tech company. Whether you're building SaaS, modernizing back-end operations, or digitizing customer experiences, your ability to grow depends heavily on access to the right technical talent. The challenge is that finding, hiring, and retaining top engineers, developers, and IT professionals isn't simple-or cheap. That's where the debate begins: should you build an in-house team, outsource projects to external vendors, or augment your staff with contract-based specialists?
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Hector

The 7 Essential Features of a Modern Inventory Management Software

Sep 16, 2025 By Hector In Hector
Inventory management today goes far beyond counting products in a warehouse. With the rise of multichannel sales, faster supply chains, and growing customer expectations, businesses need robust technological solutions and functionalities. A modern inventory management software does much more than track inventory levels—it becomes a true command center for business operations.
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The Future of IT: Where Will AIOps Be in Less than 5 Years?

Sep 16, 2025 By Infraon In Infraon
The future of IT: Where will AIOps be in less than 5 years? In this video, we dive deep into the evolution of Artificial Intelligence for IT Operations (AIOps) and what the next half-decade holds for businesses, IT teams, and technology leaders. AIOps is no longer just a buzzword—it’s becoming a critical part of IT operations, enabling predictive analytics, automated incident management, root cause analysis, and faster decision-making.
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nexthink

The Evolution of Digital Adoption: Insights from Gartner's 2025 Market Guide

Sep 16, 2025 By Nexthink In Nexthink
The 2025 Market Guide for Digital Adoption Platforms (DAPs) marks an important point in the evolution of the category. Digital adoption has matured from a supporting role into a central part of enterprise strategy. Organizations are no longer asking if they need a DAP—they’re asking which one. In this latest research, Gartner establishes DAPs as essential to business transformation, efficiency, and employee experience. The takeaway is clear: digital adoption is no longer optional.
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Vendor Management best practices

Sep 16, 2025 By InvGate In InvGate
In this lecture, we look at vendor management best practices and how they impact the entire IT asset lifecycle. Effective vendor management goes beyond negotiating prices—it’s about building strong partnerships, ensuring compliance, and aligning vendor performance with your organization’s goals. By applying best practices, you can create more value from your vendor relationships and reduce risks tied to procurement and asset management.
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Building a cost-effective IT procurement process

Sep 16, 2025 By InvGate In InvGate
In this lecture, we explore how to build a cost-effective IT procurement process. A well-designed procurement strategy ensures your organization acquires the right assets at the right price, while also considering long-term value, compliance, and vendor relationships. By focusing on both efficiency and foresight, procurement becomes more than just a purchase—it becomes a driver of IT and business success.
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