The latest News and Information on IT Service Management, Service Desk and related technologies.
Greetings! This is Christine and Eldin reporting from Solutions Engineering, a team at Grafana Labs dedicated to helping users maximize what our Enterprise and Cloud products can do for your orgs. In a previous life, Eldin managed the customer experience department for several different companies and still remembers the pain of running daily reports so his team could have visibility into their ticket queues.
I wrote a blog article back in 2017—Windows 10 and Windows Server 2016 – the Old Battle of VDI Versus RDSH—wherein I discussed in depth the relationship between Windows 10 as a client OS and Windows Server with the Remote Desktop Session Host role installed. Since virtual desktops became a thing, this debate has continued pretty much in the form that I laid out there.
The blog talks about the drivers of software asset management (SAM) and why SAM needs to be included in your ITAM strategy.
For many employers, Gen Z is a bit of mystery. There’s no question that these young employees – between 18 and 24 – just entering office workplaces are driving the desire for more technology solutions integrated into the company. Communication, collaboration and scheduling tools are all on the list of what Gen Z wants. It’s not a surprise, given that these workers spend 10 hours on their mobile devices – every single day.
The go-to solution for BFSI The banking industry is based heavily on business-critical customer-facing applications, many of which are available on a mobile platform. Clients expect these programs to have negligible downtime. The banking industry has been way ahead in embracing DevOps practices, as it needs to deliver user experiences that go beyond their expectations.
Blackhawk Network may be the most omnipresent company you’ve never heard of. As the market leader in card-based financial solutions and the largest provider of 3rd party prepaid cards, you’ve probably purchased or used one of Blackhawk Network’s gift cards, without ever knowing it was them. That’s how they like it.
Did you happen to catch the important news unveiled in Ivanti’s January 7 press release? Ivanti enters the next decade with an augmented leadership team. Jim Schaper, Ivanti’s current Chairman of the Board, has been appointed Chief Executive Officer, and the company’s longtime CEO Steve Daly has retired but will continue to serve as a Board Member. You can learn more about the new Ivanti leadership team in one of our recent blog posts.
