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The latest News and Information on IT Service Management, Service Desk and related technologies.

Analytics Plus webinar: Explore IT's first decision intelligence platform

IT landscapes are vast, widespread, and increasingly complex—demanding tools that don’t simply keep up, but lead the way. Enter Analytics Plus 6.0, a powerful upgrade designed to bring advanced AI, GenAI, and machine learning (ML) capabilities into everyday ITOps. In this session, you will learn to deploy decision intelligence for contextual recommendations that address underlying IT inefficiencies—even those that are difficult to spot.

Understanding Organizational Security Maturity Levels

Understanding Organizational Security Maturity Levels Organizations display different levels of security maturity, with level four organizations demonstrating a deeper understanding of security threats compared to level one. Increased investment in security is noted among higher maturity levels. Awareness of cyber threats and vulnerabilities is rising, prompting organizations to align their cybersecurity strategies with business goals. A holistic approach to integrating cybersecurity into daily operations is crucial for effective risk management.

Device Management and Security Enhancements

Device Management and Security Enhancements The content outlines key features in device management and security, including external intelligence integration and new restrictions for iOS and Macs. It covers default browser settings, deep link functionalities, and compliance actions for device retirement. Enhancements in single sign-on for Macs and Apple's native SSO are highlighted, along with background scripts and policy-based controls for disk management. Upcoming capabilities and future discussions on app management and Android transitions are also previewed.

4 top takeaways from Knowledge 2025

Knowledge 2025 was an event for the history books: three days of exciting keynotes, informative panels, and collaborative breakout sessions that brought together 25,000 ServiceNow customers, partners, investors, and developers. From the keynote stage to the expo floor, we showed the world how ServiceNow puts AI to work for people—in every corner of business. In addition to big announcements shared in the opening keynote, here are four top takeaways from Knowledge.

Getting started with ServiceNow dashboards

ServiceNow is a cloud-based platform that streamlines IT service management, operations, and various business workflows across organizations. Dashboards in ServiceNow can play a valuable role by offering a clear view of key metrics, trends, and performance indicators. While there are dashboards locally in ServiceNow portal, they often fail to provide a fuller picture of the impact of the incidents in context with other key metrics from external tools.

What is File Transfer Protocol (FTP)?

In today’s digital world, transferring data over networks is essential for businesses and individuals. File Transfer Protocol (FTP) is a standard method used to send and receive files between computers over the internet. The FTP protocol enables efficient file transfers, making it easier to share large files securely. However, ensuring data security is crucial to prevent unauthorized access. Secure FTP solutions, such as FTPS and SFTP, help protect sensitive information during transfers.

AI vs. Gen AI: Breaking Down the Key Differences for 2025

Imagine IT systems that fix themselves, customer service platforms that auto-resolve tickets, and organizations that detect and block fraud in milliseconds. This is not science fiction—it is the real-world impact of AI vs. Gen AI. While traditional AI drives automation and intelligent decision-making, Generative AI takes it further, writing reports, generating code, and crafting marketing campaigns in seconds. Together, they are transforming how industries operate in 2025.

Exciting Updates in Ivanti Neurons Dashboard Designer

Exciting Updates in Dashboard Designer Features New features in Dashboard Designer include a patch management dashboard and improved datasets for flexible charting. Enhanced fields support better analysis of device and people scores. Users can now schedule reports with flexible options and receive email notifications. Report templates have been upgraded with unique device counts and filtering for failed deployments. The audit trail is now available, offering additional events and export capabilities for in-depth analysis.