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The latest News and Information on IT Service Management, Service Desk and related technologies.

Infraon

What Is Enterprise Service Management (ESM)?

Mar 20, 2025 By Sachin Kumar In Infraon
Enterprise Service Management is a strategic approach to extending IT Service Management ITSM principles beyond IT departments to other business functions such as HR, finance, facilities, and customer service. Organizations adopting ESM software aim to create a unified service delivery model that improves collaboration, efficiency, and overall operational performance.
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solarwinds

What Kind of Diagnostic AIOps Is Right for Your Organization?

Mar 19, 2025 By Krishna Sai In SolarWinds
There’s been no shortage of hype around the transformative potential of artificial intelligence (AI) in recent years. Our new blog series identifies three approaches to AIOps—diagnostic, assistive, and automated—and helps you to decide if they’re the right choice for your organization. First, let’s look at different kinds of diagnostic AIOps.
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InvGate

IT Governance Software: Best Options and Key Features to Look For

Mar 19, 2025 By Natalí Valle In InvGate
IT governance software helps organizations take control of their IT strategy by providing frameworks, automation, and monitoring tools to oversee IT operations. This software is the best ally for managing IT effectively: a proces that requires more than just keeping systems running — it involves aligning technology with business goals, addressing security risks, and meeting compliance standards.
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Exposure management makes risk a business priority, Mike Riemer, Field CISO, Ivanti

Mar 18, 2025 By Ivanti In Ivanti
How does transforming traditional vulnerability practices and help organizations more proactively protect themselves from cyber risk? Mike Riemer, Field CISO at Ivanti, shares original research from Ivanti’s 2025 State of Cybersecurity Report (report link: ivanti.com/stateofcyber) and explains the goals of exposure management for businesses and cybersecurity leaders.
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Tech debt and mutual accountability, Dennis Kozak, CEO, Ivanti

Mar 18, 2025 By Ivanti In Ivanti
Why is such a critical security concern for most organizations? And why are customers and vendors divided over who is responsible for software security? Ivanti CEO Dennis Kozak shares original research from Ivanti’s 2025 State of Cybersecurity Report (report link: ivanti.com/stateofcyber) addressing the significant challenge of tech debt and its impact on cybersecurity.
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Unifying risk and business strategy, Karl Triebes, CPO, Ivanti

Mar 18, 2025 By Ivanti In Ivanti
How do we break down silos between security and IT and move to an all-encompassing, unified view of risk? Karl Triebes, Ivanti Chief Product Officer, shares original research from Ivanti’s 2025 State of Cybersecurity Report (report link: ivanti.com/stateofcyber) highlighting how security and IT silos undermine organizations’ cybersecurity postures and make it difficult to identify and prioritize risk.
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Essential Software Updates for Security

Mar 18, 2025 By Ivanti In Ivanti
Essential Software Updates for Security Critical vulnerabilities in Chrome, Adobe products and Microsoft software are addressed through recent updates. Chrome's zero-day vulnerability is particularly noted. Adobe Acrobat and Reader fix nine vulnerabilities, while Windows 11 resolves 36, including five zero-days. Microsoft Office updates tackle ten vulnerabilities across various applications.
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