Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on IT Service Management, Service Desk and related technologies.

What Is a Good Inventory Turnover Ratio?

Achieving the ideal inventory turnover ratio is essential for businesses striving for profitability and operational efficiency. This key metric, which measures how often inventory is sold and replaced within a given period, reflects your ability to balance inventory levels, meet demand, and optimize resources. Let’s explore what defines a good ratio, how to calculate it, and strategies to improve it.

Welcome Squadcast to SolarWinds: A New Era of Operational Resilience

Today, we are thrilled to announce that Squadcast has officially joined the SolarWinds family. This strategic acquisition signifies a significant milestone in our journey to enhance our capabilities and deliver exceptional value to our customers. Squadcast’s user-loved software perfectly complements our observability and service management offerings, and it offers a wealth of expertise in incident response management. Learn more about our incident response solutions here.

Live March 18th - Data-Driven Decisions Through Bots

Chris Goettl, Vice President of Product Management for Ivanti's Endpoint Security Products, discusses the shift from reactive to proactive strategies in security. He highlights the importance of data-driven insights and simplifying user experiences during monthly patch rollouts. An invitation is extended for a detailed discussion on March 18th, encouraging participation to explore these critical topics further.

Automate Your IT Tasks with Recurring Tickets

Tired of manually creating tickets for recurring IT tasks? With recurrent tickets in Alloy Navigator, you can automate the process and free up your time. This set-and-forget feature ensures your repetitive ITSM tasks stay on track—with due dates set, notifications sent, and progress tracked—effortlessly! Key moments.

Moving to VDI? Don't Forget Your Web Apps

I recently spoke to one of our Customers in Financial Services, who offer financial services through a network of Agents located across the United States. The agents are customer-facing and revenue generating. They rely on a variety of browser-based applications to deliver services to their clients – making these applications mission-critical.

How to design the perfect SLA, SLO and SLM compliance dashboards

Service level metrics—SLA, SLO, and SLM—are game-changers, helping you unlock actionable insights, improve service reliability, and align your IT service efforts with business objectives. This webinar will explore how AI-powered analytics can help you proactively establish and monitor key service level metrics to drive your IT service performance to new heights.

IT Service Management (ITSM): A Complete Guide

As digital transformation accelerates, organizations face increasing complexity, tighter budgets, and relentless pressure to provide exceptional service. This creates a constant challenge in balancing cost, stability, and service. IT Service Management (ITSM) strategically designs, delivers, manages, and improves IT services by aligning them with business goals and optimizing service delivery.