Operations | Monitoring | ITSM | DevOps | Cloud

Enhancing Service Request Workflows with Automation, ITSM, ITAM and LOB 2025 Neuron spots integration updates improve service request workflows by enabling automation through bots. Users can now utilize a self-service UI to request software distribution by selecting devices and submitting requests. The workflow includes approvals and other steps, focusing on software distribution. A dedicated bot automates application distribution, triggered by service requests, showcasing the broader potential of automation bots.

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Windows 10 & Office Updates Product Marketing Windows 10 updates reveal 87 vulnerabilities, including known exploited ones. Windows 11 also faces vulnerabilities, especially with Citrix. A specific issue with broker xe and Windows Defender is highlighted, with a fix anticipated. Server 2022 has three vulnerabilities, including Citrix. Office updates for 2016 and Android tackle critical vulnerabilities, stressing the need for regular updates. SharePoint server updates address five important vulnerabilities.

Achieve Full Visibility: How External Attack Surface Management (EASM) Reduces Risk Your organization’s attack surface is bigger than you think — and what you can’t see can hurt you. Many internet-facing assets go undetected by traditional tools, especially those without agents, leaving gaps in your security posture.

Self-Service Portal in 60 Seconds Ivanti's Self-Service Portal provides a one-stop shop for all your users’ interactions with IT, HR, and Facilities, allowing your organization to follow through on shifting left. Learn more at ivanti.com/itsm Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best.

Once again, we're back with all the answers. Traditional vulnerability management comes with many pitfalls, and we're counting down the solutions to all the problems you might be running into. Ivanti's Chris Goettl and Robert Waters break down the back five on our list: a periodic approach to remediation, poor prioritization, lack of business context, overreliance on patch management, and poor metrics and reporting.