Service Management Challenges You Need to Know! #shorts #servicemanagement
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The latest News and Information on IT Service Management, Service Desk and related technologies.
Automation Solves a Reboot Nightmare for a Leading Technology Company
In the growing DEX industry, we advocate for a predictive approach to digital workplace management. Build processes and systems around the goal of a seamless employee experience, and you’ll deal with fewer IT challenges as a result. However, even the most well-designed system cannot avoid the inescapable impact of technologies greatest foe: human error – as one of our customers, a global technology leader, recently discovered.
AI Incident Summarization in 50 Seconds
Ivanti's AI Incident Summarization feature lets your IT team catch up on the history of a given incident at the speed of GenAI, so they can help your end users solve their problems that much faster. Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best.
Alloy Software Wins a Bronze Stevie in the 2025 Competition
We were recognized among the 1200 other participants, along with companies like IBM and Adobe.
5 Traffic Analysis Functions Your Observability Solution Should Have
Robust traffic analysis capabilities are essential to optimizing bandwidth in your environment. Before you implement, make sure your observability solution has these covered.
What is Enterprise Service Management? ESM in Under 6 Minutes
In this video, we introduce you to the world of Enterprise Service Management (ESM). Learn how it can help you improve service quality, reduce costs, and drive operational efficiency.
The Top 10 Problems with Vulnerability Management | Security Insights, Ep. 48
The Top 10 Problems with Vulnerability Management | Security Insights, Ep. 48 Vulnerability management is not for the faint of heart. The pitfalls are many, and odds are you probably have at least one of these issues. Ivanti's Chris Goettl and Robert Waters run down the list of what can get in the way of vulnerability management done well -- from attack surface visibility to data overload and resource constraints -- all with an eye on how those problems can be addressed. (Which we'll have more on next time. We promise.)
6 Reasons Why Digital Transformations Fail
According to McKinsey research, 70% of digital transformation projects fail to meet the stated goals. Depending on the reasons for launching a digital transformation project, this failure can lead to loss of productivity, security, profitability, or any other number of costly outcomes. In today’s competitive landscape, businesses cannot afford this failure – and yet it continues. Why?
10 Service Desk Automation Ideas You Need to Apply ASAP
Help desk activities involve so many manual tasks that the job can quickly become tedious — leading to human error and high turnover. Service desk automation helps you avoid all that and allows IT support teams to focus on more complex and critical tasks. Some of the benefits that well-implemented automation can bring you include: Explore ten InvGate Service Management automation ideas in this video and boost your support efficiency!
4 Strategies for Optimizing the ITSM Portal in Your Organization
An effective IT Service Management (ITSM) portal is crucial for maintaining operational excellence. I spoke with Senior IT Manager Noel Barbee on strategies to help you get the most from yours.